About this role
Job summary
Medical Secretary Walsall Division, Modality Partnership
Ready to make a real impact in Primary Care?
We are seeking a motivated and high-performing Medical Secretary to join Collingwood Family Practice on a part-time basis for 28 hours per week. This offers the opportunity to provide a high-quality referral and administrative service, supporting GPs and wider clinical teams to deliver timely, patient-centred care across Primary Care and secondary care pathways.
At Modality Partnership, our CARE values Commitment, Accountability, Respect and Excellence underpin everything we do. You will join a supportive and forward-thinking team that demonstrates these values daily while contributing to service efficiency, quality improvement, and innovative ways of working.
Why Join Us?
NHS pension scheme
Minimum 27 days annual leave plus 8 bank holidays (pro rata)
Employee discounts and benefits scheme
Employee Assistance Programme (EAP)
Education and career development pathways
Enhanced family-friendly policies, flexible working options, and wellbeing support
Main duties of the job
This role is a varied, hands-on referral administration position requiring excellent organisational skills, attention to detail, and the ability to prioritise work effectively. You will manage and process referrals in a timely manner, ensuring accuracy and adherence to practice and NHS protocols, while responding to varying levels of urgency across the Division.
Working collaboratively with local divisions, Divisional Boards, and the National Modality Business Support Team, you will contribute to efficient service delivery and support innovative approaches to referral management. This role requires flexibility, initiative, and adaptability are essential. You will be expected to work resourcefully within the team to ensure tasks are completed to a high standard while meeting time-limited deadlines.
About us
Our Walsall practices are part of Modality Partnership, one of the UKs largest GP super-partnerships, serving over 500,000 patients with a workforce of more than 1,800 staff. We continuously innovate to improve patient care and staff experience, embracing digital tools and automation to enhance how services are delivered.
In this role, you will build a broad portfolio of administrative and referral management skills, working closely with key stakeholders to harmonise processes, improve ways of working, and support sustainable change within Primary Care. All employees are encouraged to align with and uphold our CARE values.
Modality Partnership is proud to be an Equal Opportunities Employer, committed to fair and inclusive recruitment in line with the Equality Act 2010.
Application Process
If you are career driven, organised, and passionate about supporting improvements in patient care through effective administration, we encourage you to apply and join the Walsall Division of Modality Partnership.
Job description Job responsibilities
Please refer to the supporting documents for the full job description outlining the core responsibilities of this role. You will enjoy this role if you are organised, proactive, and enjoy thinking creatively to improve day-to-day working practices while collaborating closely with leadership and operational teams.
We reserve the right to close this vacancy at any time during the advertising period.
Pre-employment Requirements
Vaccinations As part of recruitment to Modality Partnership, vaccination status will be reviewed to support the management of individual and environmental risks. Support will be provided where required, and evidence may be requested for roles where vaccinations are mandatory.
Right to work All applicants invited to interview will be required to provide proof of their right to work in the UK.
References References must be obtained prior to employment, including one from your current or most recent employer.
Employment history Any employment gaps of six weeks or more must be declared.
Person Specification
Skills Essential
Highly accurate typing with advanced word-processing capability. Strong diary management skills with the ability to organise and balance workloads. Excellent prioritisation skills, ensuring deadlines are met in fast-paced environments.
Knowledge Essential
Knowledge of GP practice protocols and procedures. Competent in MS Word, Outlook, Excel and related software. Understanding of medical terminology and referral pathways.
Experience Essential
Experience working in a high-volume administrative or medical secretarial role. Experience using NHS systems.
Personal Qualities Essential
Professional and reliable approach to work. Excellent telephone manner. Strong communication skills and attention to detail.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Modality Partnership
Address Collingwood Family Practice
Collingwood Drive
BIRMINGHAM
B43 7NF
United Kingdom
Employer's website https://www.modalitypartnership.nhs.uk/ (Opens in a new tab)