About this role
Job summary
An opportunity has arisen for an accomplished and highly motivated Practice Manager to join our established and respected medical practice on a fixed contract to cover maternity leave.
We are looking for a Manager to work between 28 and 32 hours per week. We can be flexible on the hours.
We have recently advertised for an Operations Manager, there has now been a further change within the practice that has led to this updated advert.We are looking for candidates with updated experience matching our newly defined requirements.
The successful candidate will have excellent leadership and management skills. Candidates must be conscientious, empathetic and pragmatic. We are looking for a manager with a good knowledge of General Practice, management and HR. You will work closely with and be supported by our GP Partner and current management team (Business Manager, Reception lead) and clinical and administrative teams providing robust management to ensure the smooth day to day running of the Practice and have the vision and willingness to adapt and lead the practice with the ever-changing challenges of providing health care. We are a very friendly practice, teamwork is important to us so you will be well supported.
This role is for the operational side for overseeing the day to day running of the Practice and the governance and compliance side, it will not involve finance.
Main duties of the job
To manage all aspects of the daily Practice functions to ensure its smooth and efficient running. To support the delivery of excellent patient care and patient experience, HR, Health and Safety and governance frameworks.
Take the lead on the day-to-day operational delivery and performance of the Practice with a clear focus on efficiency. Be responsible for the estates management to ensure we maintain a safe and pleasant environment for our staff and our patients. Co-ordinate QOF with the practice team.
Patient liaison is an important part of the role, dealing with verbal and written patient queries and responding to formal complaints.
Ensure the Practice is fully compliant with its responsibilities relating to all appropriate frameworks including equality and diversity, NHS GP Practice guidelines, employment law, CQC and governance requirements. Ensuring all our policies and procedures are kept up to date and that practice staff are always aware of local and national policy and service updates and opportunities. Submitting our annual Data Security and Protection Toolkit (DSPT) and our electronic practice self-declaration (E-DEC).
To work collaboratively with local primary care partners, other organisations, ICB and our local Primary Care Network.
If you are a positive, forward thinking, confident person with a flexible 'can do' attitude, then this role within a fast paced and developing environment could be the one for you.
About us
Tri-Links Medical Practice is a practice that takes pride in their good reputation of providing safe, compassionate and personalised care to an increasing list of 7100 patients. Our practice is committed to the delivery of high quality care, is CQC rated good and has consistently high Quality Outcomes Framework (QOF) achievement.
We have a clinical team of 1 GP Partner, 4 salaried GP's, 2 Advanced Clinical Practitioners, 2 Clinical Pharmacist's and 2 practice nurses.
We have two sites in Tamworth, we are a training practice, involved in the training of GP's, foundation Doctors and undergraduate medical students.
Tri-Links Medical Practice works collaboratively as part of the Mercian Primary Care Network (PCN).
Job description Job responsibilities
Manage and improve Patient Services within the practice.
Enhance the provision of patient servicesAnalyse and review service level targets and achievementsMonitor patient satisfactionSupport clinical governance through maintaining and reviewing the policies and protocolsRepresent the team at external meetings.Manage Practice Staff
Encourage and support staff to meet their personal training plansManage staff performance through staff appraisalsDevelop staff to their maximum potential through support and trainingSelect and recruit staff to meet the practice resourcing requirements. Ensure new staff are compliant with the required skills, qualifications, training and health requirementsEnsure HR folders are updated and compliant with CQC requirementsSupervise training, welfare, discipline and grievance procedures where necessaryCompliance
Review and update compliance with CQC requirementsSubmit annual Data Security and Protection Toolkit (DSPT)Submit mandatory annual electronic Self declaration (eDec)Manage the practice complaints with the support of the patient liaison lead and GP PartnerEnsure policies and procedures are in place and are regularly reviewed and updatedEnsure SOP's are kept up to date and are followedEnsure systems are in place to meet legal obligations, including but not limited to health & safety, GDPRKeep premises maintained and fully insured. Ensure all equipment is maintained and in working order.Ensure a robust Business Continuity plan is in place and reviewed and updated.IT and Communications
Ensure data security is maintained and adequate staff training is in placeMaintain asset register for all IT equipmentDevelop effective internal communication and reporting systemsParticipate in and chair practice meetingsEnsure effective policies are in place and staff are aware of these.Confidentiality
The Practice Manager will have access to confidential information relating to patients, their carers and relatives. They may also have access to information to the practice as a business. All such information from any source must be treated as strictly confidential. Information relating to patients, their carers and relatives will only be shared in accordance with the practices Confidentiality Policy, the Data Protection Act and the Freedom of Information Act, ensuring that personal and sensitive patient identifiable information data is protected.
Person Specification
Experience Essential
Experience of working in General practice is essential Experience of change management Experienced in chairing effective meetings Experience of managing large multidisciplinary teams Experience of performance management including appraisal writing, staff development and disciplinary procedures Experience of formally responding to a written patient complaint Experience of workforce planning, forecasting and development Relevant health and safety experience
Desirable
Experience of EMIS clinical system and DOCMAN
Qualifications Essential
Educated to a high standard with excellent literacy and numeracy skills. Experience of working in the NHS with primary care experience
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Tri-Links Medical Practice
Address 130 Tamworth Road
Amington
Tamworth
Staffordshire
B77 3BZ
United Kingdom
Employer's website https://www.tri-linkssurgery.nhs.uk/ (Opens in a new tab)