About this role
Job summary
Are you someone who thrives on organisation, enjoys supporting others, and wants to make a real impact in healthcare? Are you looking for flexible or full time working? Join Conexus Healthcare as a Business Support Officer and become a vital part of our Support Services team.
This is a dynamic and varied role where no two days are the same. You'll be at the heart of our operations coordinating meetings, managing communications, supporting recruitment and training logistics and helping our teams deliver high-quality care across Wakefield. You'll be working with a wide range of stakeholders and services, making a real difference behind the scenes.
At Conexus, were proud to support primary care with professionalism, kindness, and a commitment to making a difference. We value collaboration, integrity, and continuous improvement, and were looking for someone who shares those values.
What We're Looking For
We're looking for someone who is:
Experienced in administrative or business support roles Confident using Microsoft Office and digital systems A strong communicator with excellent relationship-building skills Professional, proactive, and customer-focused Flexible and comfortable working across teams and locationsDevelopment Opportunities
We'll support you with training and development to build your skills across support services, helping you grow in confidence and capability.
Main duties of the job
As a Business Support Officer, you will provide effective and professional administrative support to help ensure the smooth and efficient operation of our services.
You will follow established processes to manage a range of administrative tasks, maintaining accurate records across office systems, databases, files and trackers. You will monitor inboxes, post and telephone enquiries, providing routine advice and guidance, responding to queries and ensuring more complex matters are directed to the appropriate colleague and followed through to completion.
The role will involve organising meetings and events, coordinating room bookings and calendars, preparing agendas and papers, and ensuring information is circulated in a timely manner. You will also prepare standardised documents, including induction and onboarding materials, course joining instructions and recruitment documentation.
You will input and collate data, produce basic reports and provide day-to-day support to colleagues and your supervisor.
We are looking for someone who is organised, professional and approachable, with a flexible and positive approach to supporting the needs of the wider team.
For further information, please refer to the attached job description.
About us
Conexus Healthcare is a community interest company and the federation for general practice in Wakefield. We support practices and Primary Care Networks (PCNs) across the district to deliver excellent care to our communities.
Why join us
Hybrid working and flexible hours Minimum 27 days annual leave plus bank holidays Laptop and mobile phone provided Pension scheme (NHS or NEST) Professional supervision and support Buying and selling annual leave options
Job description Job responsibilities
Job Purpose
The role holder will provide a clearly defined business administrative support service to Primary Care Networks, other primary care providers, such as GP Practices and Conexus corporate and operational clinical services as part of a team of business support officers.
Specific Role Responsibilities (the following outlines the key responsibilities which the business support role holder will be required to undertake regardless as to which support team they are working within).
The post will evolve as we develop our services, but the role holder will be required to undertake the following duties:
Follow defined administrative processes to progress and complete tasks
Maintain and update records on office systems, databases, files and trackers
Monitor email inbox, post and office calls, deal with routine enquiries and queries and signpost and progress to others as required
Provide routine advice and guidance on documented company processes and procedures
Assign more complex queries to the most suitable person to be able to deal with them. Follow up where required to ensure that the task is completed
Arrange meetings and plan events as required, liaising with room bookings and updating calendars, ensuring that all documents are circulated in a timely manner and participants have all the details they need in advance
Prepare documents, agenda and papers for meetings
Draft and prepare templated documentation following standardised processes, eg, induction and onboarding, joining instructions for courses, recruitment and selection etc.
Format and collate data where required to support office processes
Input data and generate basic reports, eg, to be used at meetings
Provide support to colleagues and supervisor as required
At all times, act in a professional and polite manner
Support the work of the wider team and organisation, operating flexibly where there is a need to do so
Any other duties and responsibilities commensurate with the nature and level of the role
Other duties may be required to meet the responsibilities of the post and the requirements of the organisation and the primary care networks. You will work as part of the wider Business Support team to support other business areas during absence or annual leave of other business support colleagues.
Core Competencies
The role holder will be required to meet the following core competencies for a role within the assigned Group B
Ability to work across different settings
The role holder will be required to demonstrate an insight into different areas of the organisation and across the wider primary care community in which the role will operate including Primary Care Networks, Human Resources, Training and Development, GP Care Wakefield and associated clinical services, finance, communications and marketing and corporate services.
Understanding of the service to be provided
The role holder will be required to demonstrate an understanding of the purpose of the business support role provided and insight into the role of the support services function which includes HR, Finance, Corporate Services, PCN and GP Support and Training and Development. The role holder will be required to demonstrate an understanding of providing a customer centred approach to the role and be able to respond effectively and professionally to those who use and require your services.
An ability to understand the end users specific needs and expectations will also be important to assist in responding appropriately to their enquiries.
Ability to consistently follow and apply policies and procedures
The role holder will be required to develop an understanding and consistently follow company policies and procedures and systems relevant to the role (for example People HR, use of Microsoft Office, finance databases etc) and provide advice and information to others within the organisation, seeking direction from their line manager when an issue may require escalation. The role holder will be able to identify simple information in policies and procedures and direct other staff members to where such documents can be found and accessed.
Use of terminology, systems and IT
The role holder will be required to demonstrate and apply a general understanding of organisational use of terminology (for example acronyms, and language frequently associated with support services (eg Care Quality Commission, General Data Protection Regulations (GDPR), PCNs, GPs, etc).
An acquired understanding of systems and IT solutions is a key element of the role (for example Microsoft packages, Emails, People HR, Local Management System) and be confident in their use, following the appropriate training.
Supervision and Relationships
The post is closely supervised by the Business Support Coordinator. The role holder will be required to attend regular meetings with their immediate supervisor and is able to access support from the wider team.
The role holder will be required to demonstrate that they are able to build effective relationships with their colleagues and team members, end users of the service, external parties (such as job applicants, contractors, suppliers, GP Practice staff, wider NHS staff (including the Integrated Care Board).
Working Arrangements
The post holder will have a base at Sandal Castle Medical Centre but will be required to work flexibly in a hybrid working manner which may include some working from home.
As the role requires the postholder to commute across the Wakefield District applicants should either hold a full driving licence, which is valid in the UK, and hold the relevant car insurance to cover travel for business purposes or can be mobile by using other modes of transport for which reasonable expenses will be payable.
Person Specification
Qualifications Essential
Educated to NVQ level 3 in a relevant subject or equivalent qualification or proven relevant experience.
Desirable
Experience of working in a support role either in the health and social care sector or within a customer focused based organisation
Experience Essential
Is able to demonstrate evidence that the role holder is able to meet the core competencies outlined in the above description. Experience of working successfully in a corporate administrative environment. Experience of clearly communicating with a range of stakeholders, with excellent writing, data entry/IT, Microsoft packages and presentation skills. Experience of creating high quality documentation for information and meetings. Experience of working with and improving administration systems and functions to support the delivery of high-quality services. Experience of working positively and productively with colleagues and external stakeholders
Attributes Essential
Recognises when the limits of own competence are exceeded and is able to identify how and from whom to seek support. Listens proactively and collaborates with colleagues and wider teams and is able to share learning from their experiences Acts with integrity and professionalism at all times and is conscientious and committed to provide a high quality service
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Conexus Healthcare CIC
Address Sandal Castle Medical Centre
Asdale Rd
Wakefield
West Yorkshire
WF2 7PJ
United Kingdom
Employer's website https://conexus-healthcare.org/ (Opens in a new tab)