About this role
Job summary First impressions matter. As a Night Receptionist you play a pivotal role in setting the tone for every interaction. You are the first face and first conversation visitors to Farmfield Hospital in Charlwood will experience. Your warm and friendly personality will shine through as you greet and assist staff, visitors and service users. What you will be doing In this exciting role at Farmfield Hospital, a service for men 18+ who potentially have a forensic background and enduring mental health illnesses such as personality disorder, substance misuse issues and challenging behaviours. Each day brings different challenges and experiences. Working along side the reception team and Night Manager your key responsibilities will be welcoming all visitors in a friendly manner, co-ordinating the diary for meetings and events and efficiently handling telephone calls, emails and post. Ensuring the safety and security of service users, staff and visitors is a top priority. Youll oversee visitor sign ins, conduct security checks and manage the distribution of keys and security badges. Theres also a huge range of courses on offer to help grow and develop your career. If you have the aspiration, capability and dedication, Elysium Healthcare can give you the support and opportunities to help you achieve
Main duties of the job As a Night Receptionist at Farmfield Hospital in Charlwood, you will play a vital role in creating positive first impressions. You will be responsible for welcoming visitors, managing diaries for meetings and events, and handling communications such as calls and emails. Key tasks include ensuring safety and security by overseeing visitor sign-ins, conducting security checks, and managing the distribution of keys and badges. Your role is essential in supporting a secure environment, working both independently and as part of a team alongside the reception team and Night Manager. This role is perfect for someone with a welcoming personality, exceptional organizational skills, and a dedication to maintaining confidentiality and security standards. Elysium Healthcare provides opportunities for career growth and development through various courses, supporting those with aspirations and dedication to achieve their professional goals. As a Night Receptionist, you will also benefit from a comprehensive benefits package, including annual leave, career development support, and wellness initiatives.
About us Elysium Healthcare is a notable healthcare provider with a strong workforce of over 8,000 employees. With a presence extending across England and Wales, the organization operates a network of more than 80 services that span areas such as Mental Health, Neurological, Learning Disabilities & Autism, and Children & Education. This extensive network provides diverse opportunities for employees to advance and evolve professionally within the company. Elysium Healthcare is part of a broader global network under Ramsay Health Care, which operates in 10 countries and employs over 86,000 people worldwide. With a commitment to inclusive and accessible recruitment, Elysium Healthcare is a Disability Confident employer and adheres to safer recruitment practices. Employees are expected to uphold the welfare of service users, and all candidates for positions are required to undergo a DBS disclosure. Elysium Healthcare is dedicated to fostering a supportive and secure environment for both service users and staff.
Job description Job responsibilities
First impressions matter. As a Night Receptionist you play a pivotal role in setting the tone for every interaction. You are the first face and first conversation visitors to Farmfield Hospital in Charlwood will experience. Your warm and friendly personality will shine through as you greet and assist staff, visitors and service users.
What you will be doing
In this exciting role at Farmfield Hospital, a service for men 18+ who potentially have a forensic background and enduring mental health illnesses such as personality disorder, substance misuse issues and challenging behaviours.
Each day brings different challenges and experiences. Working along side the reception team and Night Manager your key responsibilities will be welcoming all visitors in a friendly manner, co-ordinating the diary for meetings and events and efficiently handling telephone calls, emails and post.
Ensuring the safety and security of service users, staff and visitors is a top priority. You’ll oversee visitor sign ins, conduct security checks and manage the distribution of keys and security badges.
There’s also a huge range of courses on offer to help grow and develop your career. If you have the aspiration, capability and dedication, Elysium Healthcare can give you the support and opportunities to help you achieve your career goals.
Join Farmfield Hospital in creating a positive and secure environment. It’s a career that you can take pride in while enjoying the satisfaction of helping people and seeing them improve. It’s what delivering great healthcare should feel like.
As a Night Receptionist you will be:
Welcoming all visitors in a friendly manner and ensuring the sign the visitor book. Maintaining the upkeep of the reception area & meeting rooms are presentable. Managing the diary for meetings, events, training days and therapy sessions. Ensuring confidentially and security to the service. Receiving and dealing with telephone calls, emails and post. Ad hoc administration tasks. Managing deliveries. Security walk-rounds and night checks. To be successful in this role, you will have:
Previous experience Computer skills Communication and interpersonal skills Must be professional, confident and diplomatic GCSE English Language Grade C or above Be efficient and enthusiastic Awareness of understanding confidentiality and security Ability work alongside a team and independently Must be welcoming and self-motivated Where you will be working:
Location: Farmfield Drive, Charlwood, Surrey, RH6 0BN
You will be working at Farmfield Hospital, situated located next to Gatwick.
You’ll be caring for adult men 18+ who potentially have a forensic background and enduring mental health illnesses such as personality disorder, substance misuse issues and challenging behaviours.
What You’ll Get
At Elysium Healthcare, we believe in taking care of the people who care for others, you’ll enjoy a comprehensive benefits package designed to support your wellbeing, growth, and future:
Annual base salary of £26,896 The equivalent of 33 days annual leave (including bank holidays) – plus your birthday off and the option to buy additional annual leave, in our annual selection window. Career development and training to help you achieve your professional goals Access to our Rewards & Benefits platform Ely-Vate; Your one-stop destination for everyday savings, exclusive benefits, and wellbeing hub! Wellbeing support and activities to help you maintain a healthy work-life balance Access to Blue Light Card, which provides a range of exclusive offers and discounts Life Assurance, for added peace of mind Stream – instant access to earned wages when you need it, plus access to save, directly from your wages, alongside financial wellbeing support. 24/7 GP service and second medical opinion, to ensure you are the best you can be Enhanced Maternity Package, so you can truly enjoy this special time Pension contribution, to help secure your future Free/subsidised meals and onsite/local free parking About your next employer:
Elysium Health care has over 8,000 employees and a unique approach to the delivery of care. With a network of over 80 services across England and Wales covering Mental Health, Neurological, Learning Disabilities & Autism, Children & Education, there is opportunity for you to grow and move.
Elysium Healthcare is part of Ramsay Health Care with a global network that extends across 10 countries and employs over 86,000 people globally.
Elysium Healthcare follows safer recruitment of staff for all appointments and is a Disability Confident employer, committed to inclusive and accessible recruitment. It is a requirement that all staff understand it is each person’s individual responsibility to promote and safeguard the welfare of service users. All candidates will be subject to a DBS disclosure
Person Specification
Qualifications Essential
Previous experience, Computer skills, Communication and interpersonal skills, Must be professional, confident and diplomatic, GCSE English Language Grade C or above, Be efficient and enthusiastic, Awareness of understanding confidentiality and security, Ability work alongside a team and independently, Must be welcoming and self-motivated
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Elysium Healthcare
Address Elysium Healthcare
Charlwood
RH6 0BN
United Kingdom
Employer's website https://www.elysiumhealthcare.co.uk/ (Opens in a new tab)