About this role
Job summary
The midwifery Hub receptionist will work as a key member of the midwifery and widerclinical teams in the Maternity Hub service. The focus of the post will be to provideadmin and clerical support to the Midwifery Team and Community Hub with the use ofPAS, BadgerNet and other electronic recording systems to manage referrals forpregnancy care including dealing with telephone enquiries, administrative duties,booking and cancelling appointments to facilitate the smooth running of the antenatal& postnatal clinics.The post holder will need to possess excellent written, computer and interpersonalskills. Much of this role will encompass a comprehensive range of clerical functionsrequiring the post holder to demonstrate particular attention to detail to ensure a highstandard of service and care is provided to women.The post holder will act as liaison between the midwifery team and other members ofthe clinical and administration teams and where required will produce numerical and non- clinical data in pregnancy.
Main duties of the job
Deals with routine enquiries to the service from referrers and women in apleasant and helpful manner. Answering the intercom doorbell system anddirect antenatal & postnatal women and their families appropriately in a politeand welcoming manner to the Community Midwifery Hub.Take and process telephone calls in accordance with trust policy and procedures.Manage answerphone messages within agreed timeframes passing on relevant and accurate information to others working in the maternity clinical and admin teams.Using the electronic systems available, books outpatient and inpatientappointments within an agreed timeframe that meets service standards.Communicates the information to women, either directly or electronically via appointment letter and ensures any sub sequent amendments and updates are shared.
About us
There's never been a more exciting time to join TeamQEH. We're working on a once in a generation opportunity to build a new state-of-the-art hospital due to open in 2031/32 and we are also carrying out on one of the biggest pieces of digital transformation work we've ever undertaken.
Our new electronic patient record (EPR) will replace paper-based patient records from 2026 and will lead to better, safer, joined-up care at The Queen Elizabeth Hospital and beyond.
At The QEH we provide a comprehensive range of specialist, acute, obstetrics and community-based services to around 331,000 people across west and north Norfolk, North Cambs and South Lincs.
We are an ambitious organisation that upholds our values of kindness, wellness and fairness. We strive for continuous quality improvement, recently demonstrated in our 2024 CQC maternity inspection rating our services as 'Good', and we are proud to be a place to learn and grow through recognised learning and apprenticeships.
We recognise and reward our 4,000 staff and volunteers, priding ourselves on a community atmosphere and positive team spirit. We have approx. 530 beds across 33 wards and have newly built education and training facilities, a range of modern award-winning centres alongside a talented team of people ready to give you a warm welcome. We love working here and think you will too.
Job description Job responsibilities
For further information about this role, please refer to the attached Job Description and Person Specification
Person Specification
Qualifcations/training and professional development Essential
Good standard of general education, including literacy and numeracy Competency in written and oral English NVQ 2 or equivalent academic attainment
Desirable
Studied for European Computer Driving Licence or equivalent
Experience Essential
Experience of team working and contributing to team and organisational goals Experience of working in a customer facing service Experience of working in an administrative environment using computerised data
Desirable
Experience in the use of electronic patient administration and clinical information systems Experience of working in an NHS environment
Skills, abilities and knowledge Essential
Excellent telephone manner and good written and verbal skills Good organisational, listening and communication skills; verbal and written Commitment to and understanding of multidisciplinary team Quality focus to own work with an innovative approach and ability to problem solve Ability to work on own initiative and effectively prioritise own workload to meet deadlines
Desirable
Proven problem solving skills
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name The Queen Elizabeth Hospital King's Lynn NHSFT
Address Maple Midwifery Hub KLHH
Cambridge Road
Kings Lynn
PE30 5FR
United Kingdom
Employer's website https://www.qehkl.nhs.uk (Opens in a new tab)