About this role
The Payment Systems Specialist assists AMOCO in achieving its mission of “serving the financial needs of our members” by processing wire transfers, share drafts, stop payments/unauthorized transactions, and ACH/EFT processing. The Payment Systems Specialist is responsible for providing backup support to other Electronic Services personnel and reconciling general ledgers within the job scope. This position requires general knowledge of electronic funds transfers, wire transfers, share draft processing, debits and credits, including familiarity with spreadsheet design and maintenance to handle internal Electronic Services functions, as well as providing security reports for the organization.
Our Culture
AMOCO Federal Credit Union is 85+ years strong and recognized as one of the largest credit unions in the Houston/Galveston area. Our culture is driven by staff who exemplify the cooperative spirit of people helping people. By listening and understanding the needs of our membership, we aim to become their trusted financial institution. The goal of every interaction is to create member loyalty and to serve and satisfy the financial needs of our members and employees at every touchpoint in the member service chain. To achieve that, we focus on hiring talent and the right fit for our culture.
Work Perks
We offer the following exceptional benefits:
• Health benefits including medical, dental, and vision for employees
• Tuition reimbursement
• 401(k) match
• Annual Bonus Incentive
• Paid Company Annual Holidays
• Paid time off
• Frequent employee appreciation and recognition events
Essential Functions and Duties
70% Processes Payment Systems I duties with additional responsibilities of posting and reconciling ACH/EFT files and acting as liaison with Fraud/Risk team. Researches accounting issues regarding outages in GL's.
20% Provides information and assistance to other departments regarding members accounts. Trouble-shoots transaction failures/denials on ACH/EFT/Share Draft items.
10% Submits check adjustments through the FRB website for Fed Check Returns; Includes Listed Not Enclosed, Late Returns, and Missing Cash Letter Requests.
- Commitment to provide excellent customer service while using Member Service & Loyalty Skills: Focus on Member, Maintain/Enhance Self-Esteem, Listen, Maintain Personal Responsibility, Manage Complaints and Resolve Problems.
- Must comply with all company policies and procedures, applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, Reg E and the Office of Foreign Assets Control.
Knowledge and Skills
Experience
A minimum of three to five years of progressively responsible experience in a related field, including preparatory experience. Prior experience with the Symitar core processing system is preferred. Experience supporting payment systems in a credit union is also highly desirable.
Education/Certifications/Licenses
High school diploma or equivalent required. Accredited ACH Professional (AAP) certification or National Check Professional (NCP) certification is preferred.
Interpersonal Skills
Courtesy and tact are essential elements of the job. Work involves personal contact with customers and others inside and outside the organization, generally regarding fairly routine matters for the purposes of giving and obtaining information or instructions, updating or referring. Communications generally require shorter and not in-depth discussions.