About this role
Your mission As a Customer Service Representative, you will be the main point of contact for our international customers, ensuring a high level of service throughout the entire order process. You will work closely with our Sales, Production and Logistics teams to deliver an outstanding customer experience and contribute to the success of our international business. Your responsibilities will include: Customer relationship management Manage customer requests and respond promptly to enquiries and technical questions Provide accurate information regarding products, lead times and available services Build long-term relationships by delivering professional, reliable and customer-oriented support Review customer accounts and update information when required Order management & sales administration Process customer orders accurately and ensure efficient follow-up throughout the sales cycle Monitor billing and payment-related activities in coordination with internal departments Support Sales Managers with administrative and commercial tasks Maintain accurate customer information within SAP and internal systems Problem solving & coordination Investigate customer issues and identify appropriate solutions in collaboration with internal teams Coordinate with Sales, Production, Planning and Logistics to ensure smooth order execution Contribute to continuous improvement by identifying opportunities to enhance customer satisfaction and internal processes Your profile Education and technical skills Bachelor's degree or equivalent experience A first successful experience in Customer Service within an international industrial or technical B2B environment Good understanding of technical products and the ability to understand customer requirements Experience with SAP is a strong advantage Fluent English and French are mandatory German is considered a strong asset Personal qualities Strong customer service mindset and excellent communication skills Well organized, reliable and committed to meeting deadlines Ability to analyze situations and solve problems efficiently Professional, proactive and able to build long-term customer relationships Team player with a collaborative approach ✨ What makes this role unique A central role at the heart of an international industrial business Daily interactions with customers and colleagues from around the world A position combining customer relationship management, coordination and commercial support A dynamic environment where every day brings new challenges The opportunity to contribute directly to customer satisfaction and business success What you will find at Rotarex The strength of a global industrial group combined with a family-oriented culture Real opportunities for training, development and career growth Flexible working hours (depending on the position) promoting a healthy work-life balance An attractive benefits package including additional holidays, bonuses and social benefits A new Industry 4.0 manufacturing site in Bissen, offering an ultra-modern working environment (canteens, fitness center, free parking, electric vehicle charging stations, air-conditioned facilities...) Easy access to the site Additional benefits including Sympass, preferential partnerships (banking, health insurance, mobile plans...) Company events that foster team spirit and collaboration