About this role
AYANA Komodo is seeking an experienced and service-driven Room Division Manager to oversee the operational excellence of the Front Office and Housekeeping departments. This role is critical in delivering a seamless guest journey, from arrival to departure, while maintaining high service standards, optimizing performance, and leading a motivated and guest-focused team The ideal candidate is a strong leader with exceptional attention to detail, and the ability to manage multi-departmental operations efficiently in a dynamic resort environment.
Responsibilities:
Lead and oversee the day-to-day operations of Front Office and Housekeeping departments to ensure consistent service excellence and guest satisfaction. Supervise and coach team members across all shifts, professional grooming, and adherence to service standards. Monitor and manage department budgets (OPEX/CAPEX), guest satisfaction scores, and implement upselling initiatives to boost profitability. Maintain data accuracy and system compliance in Opera PMS and other platforms, ensuring correct room inventory, rate strategies, guest profiles, and utilizing reports and guest feedback to drive continuous improvement. Collaborate with other departments to optimize room allocation, guest experience, cross-departmental coordination, and overall service delivery. Requirements
5 years of experience in a managerial role within Rooms Division or Front Office in luxury hospitality. Bachelor’s degree in Hospitality, Business, or related field preferred. Proven skills in team leadership, coaching, and managing multi-shift operations, with excellent communication skills in English (spoken and written); other languages are a plus. Strong financial acumen, with experience managing department budgets, performance metrics, and driving revenue through strategic initiatives. Proficiency in Opera PMS and familiarity with guest satisfaction tracking tools, combined with a strong focus on operational excellence and service quality.