About this role
GENERAL DESCRIPTION : Must have a good knowledge and basic clinical procedures pertaining to their consultant speciality, needs and requirement. • Evaluating and ensuring optimization of best practices based on current clinical protocols background. • To follow all rules and regulations of Hospital, policy and procedures and statuary certifications.
JOB DESCRIPTIONS :
• Registered and update patient’s data accordingly (including patients’ demographic, preparation of forms, and open a case note for new patients.) • Responsible for recording, inform and follow-up with patient appointment To ensure all patient appointment card are properly documented and patients are well informed. • Responsible for checking and arranging the items inside clinic • Responsible to charge all inventories and equipments items. Responsible to bind consultant clinical notes in patients’ medical case notes • Daily forward consultant charges and other charges to the cashier • Fully responsible for the transaction and retrieval case notes as requested. • Return all outpatient medical case notes after patients’ treatment. To identify the financial status of the patient. • To maintain and safeguard the Confidentiality of patient medical case notes • To follow and adhere to the confidentiality policy subject to Personal Data Protection Act and PHFSA. • To carry out other responsibilities or duties assigned from time to time by superior. • To follow the instruction in order to meet the hospital vision and mission To maintain proper housekeeping in the clinics. Clean, neat and safe environment in the clinics. • Assist in reporting unsafe practices, conditions, near misses, incidents and accidents to superior Comply with Company policies, Health and Safety policies. • To take reasonable care for safety and health of himself/herself and other persons who may be affected by her acts or omission at work. • To co-operate with Hospital Management requirement imposed on the Management by the Occupational Safety and Health Act or any regulations made therein. • To do any task related to Occupational Safety and Health Act as instructed by Management of hospital • To wear or use at all times any personal protective equipment or clothing provided by the Management for the purpose of preventing risks to his / her safety and health. • To follow strictly all rules and regulations stated by Management of hospital on the PPE. • To comply with any instruction or measure on Occupational Safety and Health Act or any regulations made therein. • To follow strictly the Occupational Safety and Health Act or any regulations. • To establish and maintain the Occupational Health and Safety Management System (OHSMS). • Assisting to establish and maintain the Occupational Health and Safety Management System (OHSMS). • Participate actively in any other new service that introduced Conformance to ISO 9001:2008, Environmental Act, OHS Act and Hospital Accreditation requirements. • Ensure all policies and procedures of ISO 9001:2008, Environmental Act, OHS Act and Hospital Accreditation are adhered to and records maintained, if and when these programs are implemented. • Prompt and effective action in taking corrective measures in cases of ISO 9001:2008, Environmental Act, OHS Act and Hospital Accreditation requirements. • Achievement of satisfactory department performance on the external and internal audits. • Ensure compliance to Patient Safety Goals as safety improvement measures recommended by World Alliance for Patient Safety (2008) • To ensure compliance at all points of engagement at all times Ensure to actively participate in 5S activities • Responsible and accountable to carry out all 5S activities directed by the Management Ensure adhere to Standard People Practice (SPP) • To comply with Baby Friendly Hospital Initiative (BFHI) policy. • To ensure compliance to Baby Friendly Hospital Initiative (BFHI) policy. • Mobility of the work station. Must be able and prepared to rotate duties and mobile with other staff or work station. • Must be able and prepared to rotate duties and mobile with other staff or work station. • Monthly report. To submit all statically report as instructed before 5th of each month or before end of 1st week of the month. • To adhere to Infection Control and prevention policy in the clinics. To ensure compliance of Infection Control and prevention policy • To undertake any other assignment given by superior. • To comply with the instruction. To perform any other duties as and when required by the management.
JOB REQUIREMENTS : Education:
• Diploma in business with knowledge and skills in providing care and services to patient and family. • Or SPM with proficiency in spoken English and Bahasa Malaysia. Knowledge and Experiences:
• Minimum 1 years experience in any servicing environments Special skills required
• Proficient in writing and conversing in English and Bahasa Malaysia. • Caring, honest, and responsible workers and team player • Microsoft Office literacy Personal attributes
• Personable, responsible, mature, sensitive, confident and well presented. Highly motivated with a sincere commitment to quality improvement. Excellent team player. Able to portray an image of high quality of the hospital to the Patients and/or Visitors. Must be able to deal with staff at all levels of the organization.