About this role
Management Level H
Essential Duties: • Act as the main point-of-contact for the live production of webcasts, recordings and live trainings for Notified Streaming Products • Learn and stay current with the live webcasting aspects of all Notified streaming products • Understand workflows related to Notified platforms and all webcasting types • Employ those workflows as appropriate for client sessions • Work with Webcast Managers to ensure all client requests are fulfilled • Use platform knowledge to troubleshoot issues quickly and decisively • Escalate problems quickly and accurately • Provide a high level of customer support during live webcast sessions, focusing on client needs and building a rapport with speakers and client stakeholders • Process webcast media to client specifications after live webcasts conclude • Provide detailed feedback about the status of ongoing and completed events • Help to support configuration and other projects as needed Minimum Qualifications: • Bachelor's Degree from accredited college or university in Communications, Film, Marketing or a related field. Experience in similar position may be substituted for educational requirements • 1-2 year of webcasting, video production or other content or creative production • 1 year of project coordination experience is desirable • Strong communication skills, both verbal and written, multi-lingual is a plus • Strong organization skills and the ability to multi-task • Knowledge of Microsoft Office Suite required • Knowledge of Adobe Suite of Applications (Photoshop, Illustrator, Dreamweaver) desirable • Strong understanding of computer hardware and AV peripherals • Basic understanding of networking and IT systems desirable • Video Encoding Experience desirable • Knowledge/Experience of Live Streaming / On-Demand Streaming desirable Please note any offer of employment is subject to satisfactory pre-employment screening checks.