About this role
We are looking for an experienced and customer-focused Customer Service Team Leader to lead our Customer Service team in Győr on a fixed-term contract for 2 years. This role is responsible for driving customer satisfaction, leading a team of Sales Coordinators, and ensuring the efficient execution of customer service, order management, and supply chain processes. Key Responsibilities
• Lead, develop, coach, and motivate the Customer Service team, ensuring efficient day-to-day operations • Conduct regular performance reviews, support employee development plans, and organize monthly team meetings • Ensure open and effective communication within the team and across departments • Monitor and improve customer satisfaction, including OTIF performance and service level compliance • Ensure customer requirements are fulfilled in the expected quantity, quality, and timeframe • Build strong relationships with customers and collaborate closely with Sales, Design, Production, Logistics, and other internal stakeholders • Support customer audits and actively participate in complaint investigations and corrective actions • Manage inventory-related activities, including pallet management, warehouse stock optimization, and obsolete stock monitoring • Oversee order management processes, monitor customer forecasts, and support capacity planning activities • Optimize customer order portfolios, including order frequency and minimum order quantities (MOQ) • Ensure compliance with invoicing requirements and actively support the management of customer receivables • Participate in month-end closing activities, including forecasting and coordination of the team's activities • Support logistics projects and supply chain improvement initiatives
Quality, Compliance & Governance
• Ensure compliance with Quality, Environmental, Health & Safety, Food Safety, Energy Management, FSC, and Sustainability standards • Actively contribute to the development and continuous improvement of management systems and operational processes • Promote customer requirement awareness and support a customer-centric culture across the organization • Participate in risk assessments and support corrective and preventive actions related to customer complaints • Ensure compliance with BRCGS standards, internal procedures, and ethical business practices • Support internal and external audits and maintain effective relationships with relevant stakeholders
Your Profile
• University degree or equivalent higher education qualification • Proven experience in customer service, order management, or a related function • Previous people management or team leadership experience • Strong customer-focused mindset and relationship management skills • Excellent communication, coaching, and problem-solving abilities • Process-oriented thinking with strong organizational skills • Good understanding of supply chain, forecasting, and customer service processes • Fluent English and native-level Hungarian (both written and spoken) • Experience in a manufacturing environment is an advantage
What We Offer
• A people leadership role with direct impact on customer satisfaction and business performance • Opportunity to lead and develop a dedicated Customer Service team in a dynamic manufacturing environment • Exposure to cross-functional collaboration and continuous improvement projects • A fixed-term contract for 2 years with flexible working arrangements including home-office opportunity If you are a proactive leader with a passion for customer service excellence and team development, we would be happy to hear from you. #LI-DM