About this role
Purpose of Role
Primary internal point of contact for a defined customer base, working with and supporting internal and external teams to achieve business objectives and service goals. Key tasks include handling day-to-day customer enquiries, management of orders through the supply chain, tooling origination recovery, liaising with other departments/suppliers to meet customer requirements, inventory/stock management and associated forecast analysis, complaint reporting and pro-active resolutions to challenging situations. The focus is to deliver world-class customer service in a fast-paced environment to delight customers and grow our business.
Key Accountabilities & Responsibilities
• Dealing with customers (monitoring orders, requests, queries, and complaints)
• Works closely with Sales Representatives to ensure customer satisfaction and problem-solving
• Cooperation with other departments (accounting, planning, warehouses) in order to provide prompt service to the customer
• Assist in Tenders preparation
• Build relationships with customers through follow-up of services
• Assist management in developing and reviewing the sales figures
• Assist in customized and/or ad hoc reports.
Qualities/Attributes
• Ability to demonstrate how our corporate values will be applied in the workplace: Caring, Challenging, Trusted, Responsive and Tenacious. • Proven track record of performing at a high level in a fast paced customer service environment. • Working with Integrated Business Systems.
Skills
• Microsoft Office • Working knowledge of SharePoint, CRM • Problem-Solving Abilities • Strong verbal and written communication skills • Collaboration and the ability to work effectively within a team
Qualifications:
• Educated to A level standard or equivalent • Evidence of continuous learning and development
We offer:
• A competitive salary based on experience and skills • Excellent working environment • Private Health Coverage • Ticket restaurant • Work from the office with flexibility • Continuous Growth Opportunities • Learning Fridays • Wellbeing activities • Fresh Fruits Program