About this role
We are looking for an experienced and people-focused Cluster Customer Service Manager to lead our customer service operations across multiple sites in Hungary. This role plays a key part in ensuring excellent customer experience, supporting commercial activities, and driving operational efficiency.
Key Responsibilities
• Lead and develop the customer service teams across the Hungarian cluster, ensuring efficient day-to-day operations • Monitor and continuously improve customer service processes and performance (including KPIs such as OTIF, customer satisfaction, and receivables) • Collaborate closely with Sales, Operations, Quality, and Finance to ensure seamless service delivery • Oversee order management processes and optimize order book handling to support production efficiency • Ensure accurate and compliant invoicing processes and documentation management • Track and improve customer satisfaction at cluster level and initiate corrective actions where needed • Manage inventory strategies, monitor stock levels, and support working capital targets • Support internal and external financial audits and month-end closing activities • Drive continuous improvement initiatives and proactively solve operational challenges
Quality, Compliance & Governance
• Act as process owner for relevant management systems and support their continuous development • Promote customer requirement awareness and ensure compliance with BRCGS and related standards • Participate in risk assessments and support corrective and preventive actions related to customer complaints
Your Profile
• University degree, preferably in a relevant field • Proven leadership experience in customer service, sales, or a related function • Strong process mindset and systems knowledge • Excellent communication and problem-solving skills • Strategic thinking with a commercial and cost-conscious approach • Good understanding of customer service models and operational processes • Ability to work proactively and make independent decisions
• Fluent English and native-level Hungarian (both written and spoken) • Experience in manufacturing or packaging industry is an advantage
What We Offer
• A key leadership role with responsibility across multiple sites • Opportunity to shape and improve customer service operations at cluster level • Home-office opportunity
If you are a proactive leader with a passion for customer excellence and operational performance, we would be happy to hear from you. #LI-DM