About this role
Job Description Essential Functions:
• Enter emails or faxed sales orders from end user customers into SAP • Retrieve orders from partner portal and process into SAP • Verify pricing against customer contract or approved discount matrix • Verify availability of product • Coordinate with Purchasing to determine lead times when supply is not available • Exercise discretion to prioritize product allocations when supply is not available • Provide inside sales support, including interface with Customer Master Data, Credit, Purchasing, Logistics, and Sales • Answer customer inquiries regarding order status, product availability, pricing, and lead times • Troubleshoot customer issues, responding in timely manner • Consistently review backlog to ensure compliance with company booking policy, including requirements that impact revenue recognition • Complete self-training modules in Reliance (quality system) as needed • Log customer complaints (CCAR’s) in Reliance • Create Zendesk tickets to request additional addresses or contacts be added to SAP
Knowledge, Skills, and Abilities:
• High-energy individual with ability to work under pressure in a fast-paced, changing environment with a positive attitude • Customer first mentality • Strong time management skills to effectively prioritize daily tasks • Demonstrated initiative to resolve complex customer issues efficiently • Ability to work proactively and exercise judgment • Strong attention to detail • Strong interpersonal, communication, and customer service skills • Ability to work with others in a professional, responsive and courteous manner • Ability to work productively in a cross-functional team environment • Strong system skills, including Microsoft Office
Minimum Education and Work Experience Required:
• BS/BA degree in business • 2+ years of experience with account management and customer service in high tech environment Additional Job Description