About this role
Key Responsibilities Client Communication & Scheduling
• Answer incoming calls, emails, and client inquiries promptly with professionalism, warmth, and compassion. • Schedule appointments based on client needs and veterinarian availability. • Utilize technology to send appointment reminders, confirmations, and follow-up communications to keep clients informed and support continuity of care. • Conduct outbound calls to re-engage inactive clients and encourage appointment scheduling.
Client Relations & Customer Service
• Greet clients and patients warmly, ensuring a positive experience from check-in through checkout. • Use active listening skills to gather essential patient and medical information and appropriately triage client concerns. • Demonstrate empathy and professionalism in all interactions, particularly when assisting distressed or emotional clients. • Promote practice services, wellness programs, special offers, and community initiatives to help clients make informed healthcare decisions for their pets.
Patient Information Management & Technology
• Maintain accurate and up-to-date client and patient records within the practice management system. • Process billing transactions, including credit card payments, digital payments, financing applications, and pet insurance claims. • Document client communications and appointment details thoroughly to support efficient practice operations and continuity of care.
Medical Team & Practice Support
• Support daily hospital operations and maintain a clean, organized, and welcoming reception area. • Educate clients about available services, preventive healthcare options, online appointment scheduling, and the practice's online pharmacy. • Collaborate effectively with veterinarians and support staff to ensure exceptional patient care and client satisfaction.
Qualifications
• High school diploma or equivalent required. • Prior customer service experience required; veterinary, medical, or healthcare experience preferred. • Excellent verbal and written communication skills with a strong commitment to delivering compassionate, client-centered service. • Proficiency with computers, scheduling software, payment processing systems, and digital communication platforms. • Strong organizational skills with the ability to prioritize tasks and thrive in a fast-paced environment. • Exceptional attention to detail and accuracy when handling client and patient records. • Ability to lift and carry up to 40 pounds independently.
What We Offer
• Opportunity to make a meaningful difference in the lives of pets and their families. • Collaborative, supportive team environment. • Ongoing learning and professional development opportunities. • Medical and dental Insurance. • 401(k) retirement plan with company match. • Employee discounts on veterinary services and pet products. • Compensation: $20-$21/hr
Join Mission Valley Pet Clinic and become part of a team dedicated to providing outstanding veterinary care and an exceptional client experience every day. At AmeriVet, we’re committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities.
Here’s what you can expect when you join our team:
• Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.
• Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being.
• Health, dental, vision, life insurance, and mental health resources to support your overall well-being.
• Generous paid time off and holidays, because your personal time matters.
• A supportive, collaborative environment where everyone feels a sense of belonging.
Please note: Any Benefits listed above apply to full-time employees.
At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.