About this role
Hackettstown Animal Hospital is seeking a dedicated and enthusiastic individual to join our team as a Part-Time Receptionist. As the first point of contact for our clients, the receptionist plays a crucial role in providing exceptional customer service and ensuring smooth operations at our veterinary practice. This position requires excellent communication and organizational skills, as well as the ability to handle a variety of tasks simultaneously. Hours: 15-20 hours per week, including Saturdays
Requirements 1. Greeting Clients and Visitors:
• Warmly welcome clients and visitors in a friendly and professional manner. • Direct clients to the appropriate areas within the hospital. • Answer general inquiries, provide information about hospital services, and schedule appointments. 2. Appointment Scheduling and Management:
• Efficiently schedule and manage appointments using the hospital's computerized system. • Coordinate veterinary appointments with multiple veterinarians and technicians. • Arrange emergency appointments promptly and prioritize them accordingly. 3. Phone and Email Communication:
• Handle incoming calls professionally, directing callers to the appropriate departments or taking messages as necessary. • Respond to general inquiries via email, providing accurate and helpful information to clients. • Relay important messages to veterinary staff promptly and accurately. 4. Files and Records:
• Maintain and update client records with accuracy, confidentiality, and attention to detail. • Organize and file documentation, ensuring swift retrieval for future reference. • Assist clients in completing necessary forms and paperwork. 5. Cashiering and Financial Transactions:
• Handle cash transactions, issue receipts, and maintain accurate records of payments. • Effectively and efficiently process credit card payments. 6. Administrative Support:
• Assist with hospital administrative tasks, including data entry, photocopying, and faxing. • Provide general administrative support to veterinarians, technicians, and other team members. Requirements: · Previous experience in veterinary customer service roles preferred. · Excellent communication and interpersonal skills. · Strong organizational and multitasking abilities. · Proficient computer skills, including knowledge of MS Office Suite. · Ability to learn and navigate basic veterinary software used for appointment scheduling and record-keeping. · Friendly, positive attitude with a passion for providing exceptional customer service. · Must be available to work 15-20 hours per week, including Saturdays. · Ability to work in a fast-paced environment while maintaining attention to detail.
At AmeriVet, we’re committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities.
Here’s what you can expect when you join our team:
• Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.
• Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being.
• Health, dental, vision, life insurance, and mental health resources to support your overall well-being.
• Generous paid time off and holidays, because your personal time matters.
• A supportive, collaborative environment where everyone feels a sense of belonging.
Please note: Any Benefits listed above apply to full-time employees.
At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.