About this role
Salary: £50,000 - 60,000 per year
Requirements: Previous experience in an IT Support or IT Infrastructure Support role.Experience supporting Microsoft 365, Microsoft Entra ID (Azure AD) and Active Directory.Good understanding of networking fundamentals including TCP/IP, DNS, DHCP, VPNs and VLANs.Experience supporting Windows desktop environments and business IT infrastructure.Strong problem-solving skills with excellent communication and customer service.Ability to prioritise workloads and manage multiple support requests.Experience using IT helpdesk or ticketing systems.Google Workspace administration.VMware.Veeam Backup & Replication.PowerShell scripting.Linux administration (Ubuntu, Rocky Linux or similar).Dell PowerEdge server hardware.IT asset management and documentation.Security best practices and backup management. Responsibilities: Provide first and second-line IT support to users across the business.Manage, prioritise and resolve IT support tickets, escalating where appropriate.Configure and deploy laptops, desktops and mobile devices for new starters.Manage onboarding and offboarding processes, including user accounts and permissions.Maintain and support core IT infrastructure, including servers, networking equipment and office technology.Administer user accounts across Microsoft 365, Microsoft Entra ID (Azure AD), Active Directory and Google Workspace.Monitor and troubleshoot networking issues including VPN connectivity, TCP/IP, DNS, DHCP and VLANs.Maintain IT asset registers, hardware inventory and documentation.Support backups, security updates and system maintenance.Help improve IT processes, documentation and day-to-day operational efficiency. Technologies: Active DirectoryAzureHardwareSupportLinuxMicrosoft 365MobilePowerShellSecurityTCP/IPUbuntuVPNVMwareVeeamWindowsOffice 365Cloud More:
We are an innovative organisation based in Oxford, working from the office, where technology plays a critical role in our business success. We offer a competitive salary and excellent benefits, and you will join a growing, collaborative IT team in a fast-paced, technology-driven environment. This role offers exposure to modern infrastructure technologies, the chance to work alongside experienced technical professionals, and opportunities to develop your skills while making a real impact.
last updated 32 week of 2026