About this role
Salary: £62,000 - 90,000 per year
Requirements: We are looking for someone with 6 years previous experience in an IT technical support role.We need strong knowledge of Microsoft Office 365 and Microsoft operating systems.We need a solid understanding of ITIL, including incident, request, problem and change management.We need advanced working knowledge of Microsoft Intune, including device enrolment, Autopilot, configuration, compliance, application deployment and endpoint security.We need excellent communication skills, a customer-focused approach and a positive attitude.We need the ability to plan, prioritise and manage workload effectively.We need flexibility to work with other technologies and adapt to changing requirements and priorities.We need the ability to resolve issues or find workarounds under pressure.We need strong troubleshooting skills across hardware, software, networking, endpoint management and collaboration platforms.We need working knowledge of Microsoft Conditional Access.We require experience with Azure AD, Active Directory, Microsoft Intune, Microsoft Autopilot, Microsoft Defender for Endpoint, JAMF Pro, Apple Mac OS X, Apple iOS, PowerShell automation and networking technologies such as TCP/IP and VLANs.We require Microsoft 365 Certified: Endpoint Administrator Associate (MD-102).We require JAMF Pro experience with Jamf 100 and 200 qualifications.Desirable experience includes ServiceNow ITSM, Apple Business Manager, Jamf 300 qualification, ITIL 4 Foundation, Atlassian Jira, Atlassian Confluence, Microsoft 365 Certified: Administrator Expert (MS-102) and Microsoft Teams Rooms. Responsibilities: We act as a senior escalation point for complex end user, hardware, software, Windows, macOS and mobile issues.We provide advanced troubleshooting and resolution across Windows, macOS, iOS, Microsoft Intune and JAMF services.We lead technical improvements across our end user device estate, including laptop builds, device configuration, lifecycle management and technical solutions.We work closely with the Build & Deploy team to support and enhance Microsoft Intune and JAMF environments.We help deliver an excellent onboarding experience for new colleagues, including device provisioning, shipping and remote handover for VIP or senior users.We ensure incidents, service requests, changes and asset updates are accurately recorded in our ITSM tool.We keep colleagues informed of progress, clearly communicate technical issues and provide professional, customer-focused support.We resolve incidents and requests within agreed SLAs and identify opportunities to reduce repeat issues.We lead on technical problems and major incidents within the team.We contribute to strategic end user support projects.We review existing services and proactively recommend improvements to enhance colleague experience, security, efficiency and reliability.We work with third-party partners and vendors to support device lifecycle, escalations and service improvements, including hardware changes.We mentor junior engineers and share knowledge across the team.We create and maintain technical documentation, support guides, knowledge articles and operational processes.We occasionally oversee contractor installations outside core business hours.We act as subject matter experts for PaperCut MF and Hive, Olympus Dictation, Print Services and TeamViewer remote support.We undertake occasional out-of-hours work for SME application upgrades.We work closely with the product lead to review, shape and deliver our roadmaps.We deputise for the product lead. Technologies: Active DirectoryAtlassianAzureConfluenceHardwareHiveSupportITILITSMJIRAmacOSMicrosoft 365Microsoft IntuneMobileOffice 365PowerShellSecurityServiceNowTCP/IPWindowsiOSCloud More:
We are Hargreaves Lansdown, the UKs number one investment platform for private investors, based in Bristol. We are undergoing a technology transformation and are looking for a Senior End User Support Engineer to help us achieve our mission. This is a permanent, full-time role based onsite in our Bristol office at BS1 5HL, working Monday to Friday, 37.5 hours per week, with occasional out-of-hours work expected for upgrades, incidents and fixes. We offer a strong benefits package including discretionary annual bonus, annual pay review, 25 days holiday plus bank holidays and Christmas closure, the option to buy additional holiday, flexible working options including hybrid working, enhanced parental leave, pension contributions of up to 11% from our employer, income protection and life insurance, private medical insurance, healthcare cash plans, health screening, confidential wellbeing support, fitness and wellness benefits, travel-to-work schemes, bike storage and showers, subsidised on-site coffee and food, and paid volunteering days. We are an inclusive employer that values diversity and encourage applications from all backgrounds. We also offer flexibility for part-time or alternative working arrangements where possible, and we are unable to provide employment sponsorship.
last updated 32 week of 2026