About this role
Salary: £60,000 - 65,000 per year
Requirements: We are looking for proven experience in a senior 3rd/4th Line Infrastructure Support role.We need strong troubleshooting skills across enterprise infrastructure technologies.We need healthy knowledge of Linux (Ubuntu) and VMware.We need experience with Windows Server.We need experience with Citrix.We need experience with Microsoft 365 and Entra ID.We need experience with Apache, NGINX and/or IIS.We need experience with DNS, networking and load balancing.We need experience with Backup and Disaster Recovery.We need experience with SonicWall or similar firewall technologies.We need experience using PowerShell for administration and automation.We value exposure to AI and automation tools that improve operational efficiency.We need excellent communication skills and the ability to engage confidently with technical and non-technical stakeholders.An MSP background is desirable.Experience in pre-sales, solution design and technical scoping is desirable.Experience with RFP/RFT responses and quotation design is desirable.Experience with cloud migration projects, including Microsoft 365 and SharePoint, is desirable.Experience driving AI-led service improvements using tools such as Microsoft Copilot or Power Automate is desirable.Relevant Microsoft, VMware, Citrix or SonicWall certifications are desirable. Responsibilities: We will deliver high-quality technical support across a varied client base.We will participate in technical meetings and provide expert guidance to technical and non-technical stakeholders.We will support service delivery by maintaining high levels of customer satisfaction and SLA performance.We will undertake occasional onsite visits where required.We will identify recurring issues and implement long-term solutions.We will drive improvements through automation, AI and process optimisation.We will contribute to technical documentation, standards and knowledge sharing.We will mentor junior engineers and promote best practice across the team. Technologies: AICitrixCloudCopilotFirewallSupportLinuxLoad BalancingMicrosoft 365NginxPowerShellSharePointUbuntuVMwareWindowsOffice 365 More:
We are a well-established MSP organisation based in Birmingham offering a hybrid working arrangement and a salary of £60,000-£65,000. This is a senior technical support role focused on resolving complex infrastructure issues, supporting advanced IT environments, and contributing to solution design and pre-sales activities. You will act as a senior escalation point across Support and Projects, working closely with technical leadership to deliver robust solutions while driving automation, innovation and continual service improvement.
last updated 32 week of 2026