About this role
Salary: £40,000 - 46,000 per year
Requirements: Experience working as a Storage, Backup, Infrastructure, or similar engineer in an enterprise environment.Strong experience with NetApp storage.Experience with NetApp storage hardware.Knowledge of NAS and SAN technologies and principles.Experience with VMware integration with NetApp.Experience with enterprise backup environments.Strong storage troubleshooting and incident resolution skills.Experience working in IT Service Management or ITIL environments.Experience managing P1/P2 or Severity 1/2 incidents and contributing to Root Cause Analysis.Experience working to defined SLAs and KPIs.Experience with change and release management.Security clearance required.Cohesity, SAN fabric switching, zoning, storage upgrades, and multi-data-centre experience would be highly advantageous. Responsibilities: Provide 2nd Line support across enterprise storage and backup environments.Support and administer NetApp storage and Cohesity backup platforms.Investigate and resolve incidents, service requests, and problem tickets within agreed SLAs.Handle Severity 1 and 2 incidents and contribute to Root Cause Analysis.Administer NAS and SAN environments.Support VMware integration with NetApp.Configure and troubleshoot storage fabric switches and SAN zoning.Monitor storage capacity, performance, availability, and resilience.Identify potential risks and implement appropriate remedial actions.Plan and carry out storage software and firmware upgrades.Install and commission new storage and backup hardware.Raise and present Change Requests in line with established change processes.Maintain technical documentation and working procedures.Support continuous service improvement initiatives.Share knowledge and technical expertise with other members of the team. Technologies: FabricFirmwareHardwareSupportITILSecurityVMware More:
We are offering an onsite opportunity in Stevenage for a 2nd Line Storage Engineer within a secure, enterprise-scale environment, supporting a high-profile customer across multiple data centres. This is a hands-on infrastructure role within an established team of 2nd and 3rd Line engineers, focused on the support, administration, and development of large-scale storage and backup platforms. The role offers a salary of £40,000 to £46,000 per annum and requires security clearance.
last updated 32 week of 2026