About this role
Salary: £28,000 - 35,000 per year
Requirements: 3+ years experience in Application Support, Software Support, or a similar roleStrong SQL skills, including writing and troubleshooting complex queriesExperience investigating and resolving technical issues in a production environmentKnowledge of Jira or similar ticketing systemsExperience with Git, Bitbucket, or similar version control toolsScripting experience, ideally PowerShellStrong analytical and problem-solving skillsExcellent communication skillsPL/SQL experience is preferred but not essentialExperience supporting enterprise software applicationsExposure to Agile environments Responsibilities: Act as a senior escalation point for complex application issuesInvestigate, diagnose, and resolve 2nd/3rd line support incidentsCarry out root cause analysis and implement long-term solutionsWork closely with Engineering and Service Delivery teamsWrite and maintain automation scriptsSupport and mentor junior team membersMaintain technical documentation and knowledge base articles Technologies: BitBucketGitSupportJIRAPowerShellSQL More:
We are a growing software business delivering enterprise-scale platforms to customers across international markets. With continued investment in technology and engineering, we are looking for a Senior Application Support Engineer to join our team and take ownership of complex application support issues. This is a great opportunity for an experienced support professional who enjoys technical investigation, problem-solving, and mentoring others. We offer hybrid working with 3 days per week in Cardiff, a modern technology environment, a supportive and collaborative engineering culture, and career progression opportunities. If you are looking for a role where you can make a real impact, solve complex technical challenges, and develop your career within a growing technology business, we would love to hear from you.
last updated 32 week of 2026