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Production Support Engineer @ Hays Technology

Callaghan Square, CardiffOnsiteFull-time
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About this role

Salary: £? - ? per year

Requirements: Strong background in IT Operations, Production Support, or Infrastructure environmentsHands-on Unisys experienceExperience with enterprise scheduling tools, ideally OpConSQL Server administration and troubleshooting experienceExperience with Windows Server, PowerShell, and SFTPMajor Incident Management and problem resolution experienceITIL / ITSM experience Responsibilities: Lead technical recovery during major incidents and service outagesProvide 3rd line support across core operational platformsManage and optimise job scheduling, monitoring, and operational toolingSupport SQL Server environments, troubleshooting performance and availability issuesDrive automation through PowerShell and process improvement initiativesSupport change, release, DR, and business continuity activitiesWork closely with infrastructure, development, and security teams to ensure stable and reliable services Technologies: Incident ManagementSupportITILITSMPowerShellSQLSecurityWindows More:

We are offering a contract Production Support Engineer role focused on supporting and enhancing critical enterprise platforms in a complex production environment. This is a hands-on position with responsibility for major incident resolution, automation, and operational resilience. The role is based in South Wales with hybrid working, inside IR35, and pays between £550 and £700 per day. It is due to start ASAP.

last updated 32 week of 2026

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