About this role
Salary: £45,000 - 55,000 per year
Requirements: Proven experience in business analysis, including requirements gathering, discovery, process mapping, and translating user needs into technical requirementsHands-on experience working with and configuring SaaS platforms, including workflows, permissions, and system settingsExperience analysing business processes across areas such as fundraising, engagement, HR, finance, or support platformsExperience planning and delivering UAT, creating documentation, and supporting user adoptionExperience working within Agile teams and contributing to backlog management and delivery processesStrong stakeholder management skills with the ability to communicate effectively between technical and non-technical teamsExperience collaborating with software vendors and external support partnersUnderstanding of GDPR, privacy-first design principles, and responsible technology useStrong organisational skills with the ability to manage multiple priorities in a fast-moving environmentExperience within the nonprofit, campaigning, or fundraising sector is desirableFamiliarity with platforms such as Salesforce, Pardot, Asana, Google Workspace, Gemini, Slack, iRaiser, Cezanne, Elium, Zendesk, Vonage, or SurveyMonkey is desirableUnderstanding of APIs, integrations, and data warehouse environments is desirableRelevant Business Analysis or Agile certifications are desirable Responsibilities: Lead discovery activities, user research, and requirements gathering to understand business challenges and define technical specificationsMap current and future-state processes, identifying opportunities for optimisation and improved workflowsCreate user stories, technical documentation, process maps, and functional specifications for technical and non-technical audiencesDesign, coordinate, and execute User Acceptance Testing (UAT) to ensure solutions meet business needsSupport platform configuration including workflows, permissions, and system improvements across SaaS applicationsDevelop user guides, training materials, and support adoption of new technology solutionsWork closely with vendors and external partners to manage issues, integrations, and enhancementsParticipate in Agile ceremonies including sprint planning, refinement, reviews, and retrospectivesSupport governance, GDPR compliance, data protection, and responsible AI adoption across technology solutions Technologies: AIData WarehouseSupportNetworkPardotSalesforceSlackZendesk More:
We are working with Greenpeace UK, an independent national organisation within the global Greenpeace campaigning network, focused on changing attitudes and behaviours, protecting the environment, and promoting peace. This is a full-time Technology Business Analyst role based in Islington, London, with hybrid working of 2 days in the office per week. The role sits within our Technology function and supports internal platforms across HR, Finance, Operations, Fundraising, and Digital Engagement. We offer a range of benefits including excellent learning and development opportunities, 25 days annual leave plus bank holidays, Christmas/New Year office closure, an annual cost of living increase, pension contributions, flexible working, an employee assistance programme, cycle to work scheme, subsidised food, and free yoga classes.
last updated 32 week of 2026