About this role
Salary: £25,000 - 28,000 per year
Requirements: Around 1 years experience in a 1st Line Support, IT Support, Helpdesk or Service Desk roleHands-on troubleshooting experience with the ability to diagnose and resolve technical issuesGood knowledge of Microsoft Windows Desktop operating systemsExperience supporting Microsoft Office and Microsoft 365Understanding of basic networking principles, including TCP/IP and DNSKnowledge of Active Directory, user accounts and permissionsExcellent communication and customer service skillsAbility to prioritise workloads and manage multiple support ticketsA logical approach to problem-solving with strong attention to detailA proactive attitude and willingness to learnMicrosoft Server knowledge is desirableSharePoint experience is desirableAntivirus and backup software knowledge is desirablePrinter troubleshooting experience is desirablePrevious experience working within an MSP environment is desirable Responsibilities: Provide 1st Line support for Windows desktops, laptops, hardware and softwareTroubleshoot hardware, software and Microsoft 365 issuesSupport Microsoft 365 administration, including user accounts, licences, permissions and applicationsDiagnose and resolve desktop, networking and connectivity issuesEscalate technical issues where requiredManage and update support tickets through the Helpdesk systemCreate and maintain user and system documentationProvide remote support and occasional customer site visits when required Technologies: Active DirectoryHardwareSupportMicrosoft 365SharePointTCP/IPWindowsOffice 365 More:
We are an established and expanding Managed Service Provider based in Camberley, Surrey, supporting SMEs across the UK and known for delivering first-class IT support and solutions. This role offers a salary of up to £28,000 depending on experience, hybrid working with two days in the office, free onsite parking, private medical healthcare, ongoing training and career development, and a Monday to Friday schedule of 37.5 hours per week. This is an excellent opportunity to join our friendly technical team and develop your career in a successful MSP environment.
last updated 32 week of 2026