About this role
Salary: £42,000 - 48,000 per year
Requirements: Previous experience in a Senior Support Engineer, 3rd Line Engineer or Infrastructure Support roleStrong Microsoft 365 administration experienceExperience supporting Azure environmentsKnowledge of Windows Server and Active DirectoryStrong networking fundamentalsExperience with backup and disaster recovery solutionsExcellent troubleshooting and customer-facing skillsAbility to manage and prioritise multiple technical issues Responsibilities: Provide 3rd line support across a varied customer baseTroubleshoot complex infrastructure, networking and Microsoft 365 issuesSupport cloud environments and migrationsManage and resolve escalated service desk ticketsSupport cybersecurity technologies and security best practicesAssist with project delivery and infrastructure upgradesWork with backup, disaster recovery and business continuity solutionsSupport endpoint, server and network environmentsCollaborate with internal technical teams to deliver exceptional customer outcomes Technologies: Active DirectoryAzureCloudSupportMicrosoft 365NetworkSecurityWindowsOffice 365 More:
We are a leading managed IT and cybersecurity provider with over 20 years of experience delivering IT services, cybersecurity solutions, Microsoft cloud technologies and managed support services. We support a broad range of businesses across the UK and have built a strong reputation for technical excellence and customer service. This Senior Support Engineer role is based in Cheltenham on a hybrid model with 3 days onsite and 2 days remote. We offer exposure to modern cloud and security technologies, career development, and the opportunity to work within a collaborative technical team focused on service excellence and technical expertise.
last updated 32 week of 2026