About this role
Salary: £? - ? per year
Requirements: Excellent communication and interpersonal skills, with the ability to interact effectively with customers and technical teams at all levels.Ability to work within a busy environment and remain calm under pressure.Critical thinking and problem-solving skills, with the ability to think outside the box.Working knowledge of Microsoft Windows OS (10 and 11) and Microsoft 365 Office Suite.Understanding of IT hardware, including desktops, laptops, mobile technologies, printers, peripherals, and network fundamentals.A can-do attitude with a flexible, team-oriented approach to responsibilities.A good understanding of the additional risks associated with working within a manufacturing environment.Interest in automation scripting technologies would be advantageous.Strong documentation capability with an eye for detail.Relevant experience in the manufacturing sector would be advantageous. Responsibilities: Act as the first point of contact for customers, delivering high levels of customer service and engagement.Pre-empt, investigate, and resolve incidents.Undertake regular floor walking as a proactive support measure.Maintain a stock of spare equipment for rapid deployment and timely issue resolution.Liaise continuously with customers to ensure smooth communication and efficient service while resolving on-site queries.Work closely with maintenance teams to determine whether issues are IT-related or plant-related.Provide advice and guidance on user best practices.Identify and mitigate repeatable cases and create knowledge-based articles.Resolve incidents and service requests to SLA using tools such as ServiceNow, InTune, and SCCM.Engage with Capgemini MIM for the management and resolution of major incidents.Support modern workplace management, with Autopilot experience being advantageous.Manage IT hardware accurately using a Configuration Management Database (CMDB) and Active Directory (AD).Represent Capgemini at daily and weekly meetings with Production and Maintenance staff.Participate in the out-of-hours on-call rota for the Crewe site and provide escort services for external engineers. Technologies: Active DirectoryCMDBHardwareSupportMicrosoft 365MobileNetworkServiceNowWindowsOffice 365 More:
We are offering a 3-month initial contract for a Shopfloor IT Support role based fully on-site in Crewe, Cheshire. You will work at our client site five days a week, Monday to Friday between 06:00 and 21:00, with no hybrid or remote working options. The rate is £313 per day inside IR35 via umbrella. This role sits within a manufacturing environment, where we provide full training and ongoing support, and it includes participation in an out-of-hours on-call rota.
last updated 32 week of 2026