About this role
Salary: £31,200 - 37,440 per year
Requirements: Demonstrated background in a supervisory, Senior Analyst, or Team Lead capacity within a structured IT support landscape.Strong technical knowledge of Windows and macOS environments, Active Directory, Microsoft 365, and fundamental networking protocols including VPNs and TCP/IP.Solid grasp of core ITIL foundation principles, particularly Problem, Request, and Incident Management.Ability to apply logical problem-solving techniques and maintain composure when managing critical service disruptions.Outstanding written and verbal communication abilities, with a proven capacity to translate complex technical jargon for non-technical users. Responsibilities: We will oversee and enrich the Service Desk Knowledge Base to strengthen team capability and support self-service solutions for end users. Technologies: Active DirectorySupportITILmacOSMicrosoft 365TCP/IPWindowsOffice 365 More:
We are offering the opportunity to partner with a renowned global luxury brand in Fareham on a contract of up to 6 months. You will join a highly collaborative, encouraging, and dynamic team environment. Randstad Technologies is acting as an Employment Business in relation to this vacancy.
last updated 32 week of 2026