About this role
Salary: £130,000 - 143,000 per year
Requirements
- Demonstrated experience operating in a third-line support or SME capacity
- In-depth technical knowledge of Citrix Virtual Apps and Desktops, Citrix Cloud, NetScaler ADC, and Workspace Environment Management (WEM)
- Proficiency with Windows Server, Active Directory, Group Policy (GPO), and FSLogix profile management
- Solid understanding of Windows 10 and Windows 11 client operating systems
- Experience with virtualization and endpoint operational platforms such as VMware, Hyper-V, XenServer, and Ivanti
- Strong grounding in ITIL frameworks and enterprise IT support methodologies
- Working knowledge of the UK Secure Paradox solution (Becrypt) is desirable
- Exposure to analytics platforms such as SysTrack or Nexthink is desirable; training can be provided
- SC clearance is stated as fully transferrable
Responsibilities
- Serve as the primary technical escalation point and subject matter expert for Citrix infrastructure, including XenApp, XenDesktop, Citrix Cloud, and NetScaler ADC
- Provide advanced third-line support for complex incidents, escalations, and problem-management lifecycles
- Lead troubleshooting and root-cause analysis for critical issues across Citrix platforms
- Configure, optimize, and maintain Citrix policies, profile management, and end-user experience settings
- Partner with architecture and engineering teams to design, build, and deploy Citrix solutions
- Carry out patching, component upgrades, and platform migrations across the Citrix estate
- Address defects proactively and lead technical assurance activities to prevent recurring issues
- Engage with internal teams, cross-capability groups, account leads, and external customer stakeholders
- Deliver high standards of customer service and follow ITIL and service-management principles
Technologies
- Active Directory
- Citrix
- Cloud
- Hyper-V
- Support
- ITIL
- VMware
- Windows
- DevOps
More
We are seeking an experienced Third Line Citrix SME to join our onsite support team as a technical authority for Citrix infrastructure. The role supports platform stability, performance optimization, scalability, and a seamless end-user experience across UK Secure Client environments. This is a contract position initially for three months, with potential for extension, based onsite in Preston, UK. Randstad Technologies is acting as the employment business for this vacancy.
last updated 46 week of 2026