About this role
Salary: £30,000 - 30,000 per year
Requirements: Experience and understanding of Windows Server 2016 onwards, Microsoft SQL Server 2019 onwards, Microsoft Office, network technologies (WAN/LAN), and remote accessKnowledge of system monitoring tools such as Microsoft System Center Operations Manager, SolarWinds, Datadog, and Squared UpAbility to work under pressure while maintaining a positive approachExcellent communication skills, including verbal, written, and listening skillsStrong telephone manner and customer service skillsLogical approach to troubleshooting, diagnosing, and resolving problemsExperience of incident management on an ITSM systemUnderstanding of creating knowledge base documentation Responsibilities: Monitor our internal systems using company monitoring toolsRaise and manage incidents through our ITSM system and handle other BAU tasksEnsure all system monitoring alerts are processed in a timely mannerEnsure incidents and changes are dealt with appropriatelyProvide a professional service at all timesResolve customer problems to a satisfactory conclusionEnsure incident OLA and SLA targets are metWork collaboratively with other departments across our businessManage major incidents Technologies: DatadogITSMLANNetworkSQLWindowsDevOps More:
We are recruiting for an Infrastructure Operations Analyst to join our professional services team in Leeds. This is a fully office-based role on a 4 on 4 off shift pattern, consisting of two 12-hour day shifts and two 12-hour night shifts. We offer the opportunity to work in a collaborative environment supporting internal systems and incident management within a leading client organisation.
last updated 32 week of 2026