About this role
Salary: £45,000 - 70,000 per year
Requirements
- Hands-on experience with Microsoft Dynamics 365, particularly Customer Service and/or CRM/Customer Engagement.
- Working knowledge of Power Apps, Power Automate and Dataverse; Copilot Studio exposure is desirable.
- Strong understanding of D365 architecture, data and security models, integration patterns and Application Lifecycle Management (ALM).
- Experience setting technical direction, reviewing designs and supporting developers.
- Experience working with Microsoft delivery partners, with knowledge of platform governance, licensing and security.
- Strong communication skills and the ability to explain technical concepts and trade-offs to non-technical stakeholders.
- Microsoft certifications such as PL-600, MB-230, MB-210 or equivalent are desirable.
- Service Desk or second-line Microsoft platform support experience is desirable.
- Exposure to Azure integration services, Microsoft Fabric, Foundry, Copilot or Customer Insights is advantageous.
- Legal or wider professional services experience is desirable.
Responsibilities
- Own the D365 platform and act as design authority, focusing primarily on Customer Service and CRM.
- Define and evolve D365 and Power Platform architecture, including Power Apps, Power Automate, Dataverse and Copilot Studio.
- Manage environment lifecycles and establish best practices for security, integrations, data models and ALM.
- Own the technical roadmap for upgrades, releases, capacity, licensing and technical debt.
- Provide technical direction to developers, review designs, resolve complex issues and ensure solutions are scalable.
- Govern the effective use of Power Platform and develop Microsoft platform capability across the wider applications team.
- Manage D365 delivery partners and engagement with Microsoft, translating platform developments into practical recommendations.
- Support D365 incident resolution, release readiness and continuous improvement.
Technologies
- Azure
- Copilot
- CRM
- Fabric
- Support
- Security
- Office 365
- Cloud
- DevOps
More
We are advertising a permanent D365 Engineer role with a global law firm based in Manchester. The role is hybrid and offers a competitive salary. DGH Recruitment Limited is acting as an Employment Agency and Employment Business for this position.
last updated 46 week of 2026