About this role
Salary: £50,000 - 75,000 per year
Requirements: British national only5 years continuous UK address history at the point of applicationExperience in planning, designing, and developing LAN and WAN networksProficient in troubleshooting network hardware and software issuesFamiliarity with network monitoring and optimization techniquesAbility to influence technical plans and provide guidance to othersStrong customer service orientationExperienced in using ticket management tools and documenting cases Responsibilities: Plan and execute in-depth technical activitiesInfluence the direction of activities/plans and provide technical insight and guidance to othersInvestigate and help resolve issues on customers network and IT environment using agreed troubleshooting methodologiesManage network support cases to enable fast resolution that exceeds our customers expectationsEnsure accurate recording of all cases using the companys ticket management tool and close them within agreed timeframesUse the central document repository to ensure knowledge sharing across the team and enable best practicesSupport and take ownership of ad-hoc projects to develop the capabilities of the Ideal Service CentreContribute to knowledge sharing via communications (emails, how-to guides, etc.) and participation in team meetingsParticipate in the on-call and shift rota as this is an onsite delivery-based role Technologies: HardwareSupportLANNetworkSecurity More:
We are Accenture, a leading global professional services company that offers a broad range of services in strategy, consulting, interactive, technology, and operations. Located in Portsmouth, our culture of innovation and diverse skill sets allows us to tackle various business challenges effectively. We highly value inclusion and diversity, supporting our people holistically, and are recognized annually for our outstanding commitment to these principles. Our Network Operations Engineers play a crucial role in ensuring the stability and integrity of our Client Network and infrastructure. Join us to be part of a national team providing exceptional support to the Accenture Aero & Defence Space client.
last updated 32 week of 2026