About this role
Job summary To deliver Cora Health services within a designated area in line with the contractual requirements of the customer To produce area/service performance reports in line with business requirements To help implement the organisations operational strategy To identify and pro-actively manage operational risks to effective and efficient service delivery To establish effective customer relationships that lead to organic growth opportunities for Cora Health's Business development team To drive improvement by implementing service specific quality improvement initiatives To deliver contracts in line with budget plans
Main duties of the job We at Cora Health are delighted to be recruiting for an Operations manager. You will join our team of Operations Managers nationally to lead and manage our NHS services for North West London. The main purpose of the Operations Manager role is to: Plan and deliver services in line with customer expectations and contractual requirements. Ensure services are delivered in line with financial planning Support continuous improvement to improve value in healthcare Ensure that your team are equipped and supported to carry out their role. We are dedicated to delivering the highest level of patient care, in the most efficient and cost-effective way, with re-investment to ensure services are sustainable. We are looking for a well-organised Operations Manager, to motivate and lead their team using their inspiring leadership skills to enable the team to deliver quality clinical care for patients with Musculoskeletal and persistent pain conditions. You will lead a regional leadership team of Clinical Leads and Team Leads who line manage an energetic multi-disciplinary team of physiotherapists, osteopaths, sports therapists, podiatrists, doctors, and nurses delivering expert clinical care serving the area.
About us Cora Health is a leading provider of community healthcare services in the UK. We deliver MSK (musculoskeletal) services, diagnostics, day-case surgery, rehabilitation, podiatry, pain management, mental health, orthopaedics, and rheumatology services. We're here to help people thrive - to get back to their best, or to find a new way forward.
Job description Job responsibilities Operations Manager Circa £55,000-£60,000 with consideration for HCLA North West London (Westminster) Permanent, Full Time
Are you an experienced operational leader ready to drive performance and service excellence in healthcare?
Join us at Cora Health , where we're transforming community healthcare services on behalf of the NHS. As an Operations Manager, you'll play a key role in leading services, supporting teams, and ensuring we deliver high-quality, efficient, and patient-centred care.
Join Our Team
As an Operations Manager, you'll be responsible for the day-to-day operational performance of your services, working closely with clinical and corporate colleagues to ensure safe, effective, and high-performing delivery.
Here's a snapshot of what you'll be doing (full details are in the job description):
Operational Leader - Lead and manage service delivery across your portfolio, ensuring performance against KPIs, quality standards, and contractual requirements Performance Driver - Monitor and analyse service performance, identifying opportunities to improve efficiency, access, and patient outcomes People Leader - Support and develop teams, creating a positive, high-performing culture where colleagues can thrive Service Improver - Drive continuous improvement initiatives, supporting pathway optimisation and service transformation Stakeholder Partner - Build strong relationships with internal teams, commissioners, and system partners to ensure collaborative and effective service delivery
You'll work as part of a collaborative leadership team, playing a key role in shaping and delivering services that make a real difference to patients' lives.
About You
We're looking for a proactive and experienced operational leader who thrives in a fast-paced healthcare environment.
You'll be able to demonstrate:
Experience in an operational management role, ideally within healthcare or a similar regulated environment Strong understanding of performance management, KPIs, and service delivery Experience leading and developing teams, with a people-focused leadership style Ability to analyse data and translate insights into action Excellent stakeholder management and communication skills A solutions-focused approach with the ability to manage competing priorities
Desirable (but not essential):
Experience working within NHS or community healthcare services Experience managing multi-site or geographically dispersed services Experience in service transformation, pathway redesign, or mobilisation Knowledge of healthcare governance and compliance requirements
What We Can Offer You
At Cora Health, we believe that investing in our people means better care for our patients. Alongside a competitive salary, you'll enjoy:
Wellness Support - Access to health and wellbeing resources including GP services, physiotherapy, and mental health support Recognition & Rewards - Annual awards, incentives, and colleague recognition events Discounts & Perks - Blue Light Card, Benefits Hub, and healthcare discounts Sustainability Perks - Cycle to Work scheme and electric car options Flexible Working - Hybrid working arrangements to support work-life balance
We are Cora Health
Cora Health is a leading provider of community healthcare services in the UK. We deliver MSK (musculoskeletal) services, diagnostics, day-case surgery, rehabilitation, podiatry, persistent pain management, mental health, orthopaedics, and rheumatology services.
We're here to help people thrive - to get back to their best, or to find a new way forward.
Apply Today
If you're an experienced operational leader looking to make a real impact in a growing organisation, we'd love to hear from you.
Apply now or contact our team at [email protected] for more information.
Person Specification
Qualifications Desirable
Leadership/Management Qualification to Level 4 or above
Experience Desirable
Proven leadership role within a healthcare setting
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details Employer name Cora Health Group Limited
Address St Johns Wood
Westminster
Greater London
NW8 9NH
United Kingdom
Employer's website http://www.corahealth.co.uk/ (Opens in a new tab)