About this role
Job summary
This is an exciting opportunity to join our practice team in a varied administrative role at the heart of patient care. We are seeking a motivated and reliable individual who can provide efficient, accurate and friendly administrative support to help ensure our patients and clinical teams receive the best possible service.
Main duties of the job
The role will involve working closely with the administration and reception teams, supporting a wide range of day-to-day tasks including patient registration, appointment booking, processing information, managing documentation and ensuring records are handled accurately and in line with practice policies.
The post holder will also play an important role in supporting communication between patients, clinical staff, multidisciplinary teams and external healthcare providers. This will include distributing messages and information, responding to enquiries and liaising with secondary care, community services and other partner organisations as required.
We are looking for someone with strong organisational skills, good attention to detail and a positive, flexible approach. The ability to work well under pressure, communicate clearly and contribute to a supportive team environment is essential.
About us
We are a friendly, supportive and hardworking practice team committed to providing high-quality care to our patients and a positive working environment for our staff. Our team includes clinical, reception, administrative and management colleagues who work closely together to ensure the smooth running of the practice and the best possible experience for our patients.
We pride ourselves on being approachable, reliable and team-focused. The practice can be busy and fast-paced, so we value colleagues who are flexible, organised and willing to support one another. We encourage clear communication, mutual respect and a proactive approach to problem-solving.
In return, we offer a welcoming workplace where your contribution is valued. You will be part of a dedicated team where no two days are the same, with opportunities to develop your skills, build confidence and play an important role in supporting patient care.
Job description Job responsibilities
The following are the core responsibilities of the Medical Administrator. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels -
Process patient registrations, deductions and amendments, ensuring patient records are accurate and up to date.
Monitor and process clinical correspondence, test results and workflow tasks in a timely manner.
Manage incoming and outgoing correspondence, including electronic and paper records.
Answering telephone enquiries and directing calls appropriately.
Supporting appointment booking and patient communications, including sending patient invitations and reminders.
Coding and inputting information into patient healthcare records.
Providing administrative support to clinicians and the wider practice team.
Liaising with patients, multidisciplinary teams and external healthcare organisations in a professional and friendly manner.
Maintain a clean, tidy, effective working area at all times.
Secondary Responsibilities
In addition to the primary responsibilities, the Administrator may be requested to:
a. Partake in audit as directed by the audit lead.
b. Support admin staff, providing cover during staff absences.
c. Book appointments.
d. Complete opening and closing procedures in accordance with the duty rota.
e. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels.
Person Specification
Other Requirements Essential
Willingness to work flexible hours when required to meet work demands Disclosure Barring Service (DBS) check
Desirable
Access to own transport
Skills Essential
Excellent communication skills (written and oral) Strong IT skills Clear, polite telephone manner Competent in the use of Office and Outlook Effective time management (planning and organising) Ability to work as a team member and autonomously Good interpersonal skills Problem solving and analytical skills Ability to follow policies and procedures
Desirable
SystmOne user skills Knowledge of GDPR Knowledge of SAR's and AMRA's
Qualifications Essential
GCSE grade A to C in English and Maths
Desirable
NVQ Level 2 in Health and Social Care
Experience Essential
Experience of working with the general public Experience of administrative duties
Desirable
Experience of working in a healthcare setting
Personal Qualities Essential
Polite and confident Flexible and cooperative Motivated Forward thinker High levels of integrity and loyalty Sensitive and empathetic in distressing situations Ability to work under pressure
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Flansham Park Health Centre
Address 109 Flansham Park
Felpham
Bognor Regis
West Sussex
PO22 6DH
United Kingdom
Employer's website https://www.flanshampark.co.uk/ (Opens in a new tab)