About this role
Job summary
This is an exciting opportunity to join our practice as a Patient Care Coordinator, a key role at the heart of our patient journey. As the first point of contact for many of our patients, you will help create a welcoming, supportive and efficient experience from the moment they contact the practice.
Main duties of the job
You will use a combination of strong administrative skills, sound judgement and compassionate communication to help patients access the care and support they need. This will include managing patient enquiries, supporting appointment booking, processing information accurately and signposting patients to the most appropriate clinician, service or community resource.
About us
Working as part of a friendly and supportive team, you will contribute to the smooth day-to-day running of a fast-paced primary care setting. No two days are the same, so you will need to be adaptable, organised and able to prioritise a busy workload while maintaining a calm and professional approach.
We are seeking someone who is proactive, efficient and resilient, with excellent communication skills and a caring manner. If you take pride in delivering a high standard of service and enjoy making a positive difference to patients and colleagues, this could be the ideal role for you.
Job description Job responsibilities
The following are the core responsibilities of the Patient Care Coordinator. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels.
As part of a team
First point of contact: deliver empathetic, patient-centred care including face-to-face, telephone, and our digital triage systems
Appointment navigation: use clinical software to manage appointment bookings and optimise our clinical capacity whilst adhering to our practice triage protocols
Care coordination: liaise efficiently across internal and external teams, including clinicians and multidisciplinary teams and external agencies such as secondary care and community service providers to assist with a joined up, positive patient experience
Administrative governance: execute high-accuracy data entry and patient related administrative tasks in strict compliance with GDPR and practice Standard Operating Procedures
Prescription workflow: support the repeat prescription process accurately and safely in line with practice prescribing policies and procedures
Secondary Responsibilities
In addition to the primary responsibilities, the Patient Care Coordinator may be requested to:
Participate in audits as directed by Patient Services Manager and / or senior management team
Support the Admin team, providing cover during staff absences
Complete opening and closing procedures in accordance with the duty rota
There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels.
Person Specification
Skills Essential
Excellent communication skills (written and oral) Strong IT skills (generic) Clear, polite telephone manner Competent in the use of Office and Outlook Effective time management (Planning & Organising) Ability to work as a team member and autonomously Good interpersonal skills Problem solving & analytical skills Ability to follow policy and procedure
Desirable
EMIS / SystmOne / Vision user skills
Qualifications Essential
GCSE grade A to C in English and Maths
Desirable
NVQ Level 2 in Health and Social Care
Personal Qualities Essential
Polite and confident Flexible and cooperative Motivated Initiative and judgement (knowing when to ask for help) Forward thinker High levels of integrity and loyalty Sensitive and empathetic in distressing situations Ability to work under pressure
Experience Essential
Experience of working with the general public Experience of administrative duties
Desirable
Experience of working in a health care setting
Other requirements Essential
Flexibility to work outside of core office hours Disclosure Barring Service (DBS) check Maintains confidentiality at all times
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Flansham Park Health Centre
Address 109 Flansham Park
Felpham
Bognor Regis
West Sussex
PO22 6DH
United Kingdom
Employer's website https://www.flanshampark.co.uk/ (Opens in a new tab)