About this role
Job summary
Are you an experienced healthcare operations professional ready to make a real impact in primary care?
We are looking for an experienced and proactive Operations Manager to join a busy GP practice in Rushden, Northamptonshire.
This is a fantastic opportunity for an operationally focused manager who enjoys bringing structure, improving processes and supporting teams to deliver an excellent patient experience.
Working closely with the Central Operations Manager, GP Partners and clinical leadership team, you will take a lead role in the day-to-day operational delivery of the practice, ensuring that services run efficiently, teams are well supported and opportunities for improvement are identified and implemented.
Main duties of the job
As Operations Manager, you will be responsible for ensuring the practice operates effectively across its day-to-day services.
You will provide visible, supportive leadership to the administrative and operational teams, whilst working collaboratively with clinical colleagues to ensure that patient services are delivered safely, efficiently and consistently.
About us
Rushden Medical Centre is a GP practice serving the community in and around Rushden. With a strong and diverse clinical team, the practice provides comprehensive, patient-focused primary care designed to meet the needs of a growing population.
We offer an extensive range of general medical services, including routine and urgent appointments, chronic disease management, health screening, and enhanced services delivered by our multidisciplinary workforce. Our size allows us to combine the accessibility of traditional general practice with the resilience and breadth of expertise found in larger clinical teams.
Rushden Medical Centre is committed to delivering safe, effective care while continually improving patient experience. We embrace innovation, support staff development, and work collaboratively with local health and social care partners to ensure high-quality, responsive services for our community.
Job description Job responsibilities
Your responsibilities will include:
Supporting the day-to-day operational management of the practice. Leading, supporting and developing administrative and reception teams. Ensuring appropriate staffing levels and effective workforce utilisation. Monitoring staff rotas, workload and service capacity. Identifying operational pressures and implementing practical solutions. Reviewing and improving processes to increase efficiency and patient experience. Monitoring practice performance against agreed KPIs and operational targets. Supporting the delivery of access, appointment and demand-management initiatives. Working with clinical teams to improve patient pathways and operational processes. Supporting the implementation of new systems, processes and service developments. Ensuring practice policies and procedures are implemented consistently. Supporting compliance with CQC, NHS contractual requirements, health and safety and other relevant standards. Assisting with audits, inspections and preparation for CQC requirements. Supporting the management of complaints, incidents and significant events where appropriate. Identifying training and development requirements within operational teams. Supporting recruitment, onboarding, performance management and absence management. Working closely with HR and the Practice Manager on people-related matters. Supporting effective communication across the practice. Monitoring premises, facilities, equipment and operational resources. Working with external partners, suppliers, PCNs and other stakeholders as required. Producing operational reports and providing management information to support decision-making. Contributing to wider practice improvement and business development initiatives.
Person Specification
Experience Desirable
We are looking for an organised, confident and solutions-focused manager who can take ownership of operational challenges and bring people with them through change. You will ideally have: Previous experience in an operations, service management or senior administrative management role. Experience working within General Practice, primary care, NHS or another healthcare environment. Experience of managing and developing teams. Strong organisational and workload-management skills. Experience of monitoring performance and delivering against KPIs. A good understanding of healthcare operational processes. Experience of improving systems and processes. Strong communication and interpersonal skills. The confidence to challenge constructively and make informed decisions. Excellent problem-solving and prioritisation skills. Strong IT and data-management skills. An understanding of CQC, NHS contractual and healthcare governance requirements. Experience with SystmOne, QOF, enhanced services, PCN working and primary care reporting would be advantageous.
Personal Attributes Desirable
We are looking for someone who is: Operationally minded You enjoy making things work better. You can identify inefficiencies, understand the root cause of problems and implement practical solutions. A people leader You know that operational performance depends on having engaged, capable and well-supported teams. Patient focused You understand that behind every process, appointment and performance measure is a patient who needs a safe, accessible and positive experience. Calm under pressure Primary care can be fast-paced and unpredictable. You can prioritise effectively, respond to changing demands and maintain a clear focus when things get busy. A change champion You are comfortable challenging the status quo and helping teams embrace new ways of working. Collaborative You will work closely with GPs, nurses, administrative teams, the Practice Manager and external stakeholders to achieve shared objectives.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Rushden Medical Centre
Address Adnitt Road
Rushden
Northamptonshire
NN10 9TR
United Kingdom
Employer's website https://www.rushdenmedicalcentre.com/ (Opens in a new tab)