About this role
Job summary
Lead two practices. Shape their future. Make a real difference.
We are looking for an experienced and motivated Practice Manager to take operational leadership responsibility across two GP practices in Northamptonshire.
This is an exciting opportunity for an established Practice Manager, Deputy Practice Manager or experienced healthcare operations professional who is ready to take ownership of the day-to-day running of two practices and play a key role in their continued development.
You will work closely with GPs, clinicians, administrative teams and wider primary care colleagues to ensure both practices operate effectively, efficiently and with a strong focus on patient experience.
Main duties of the job
As Dual-Site Practice Manager, you will provide strategic and operational leadership across both practices, ensuring that the practices remain well organised, compliant, financially sustainable and focused on delivering high-quality patient care.
About us
Rushden Medical Centre is a GP practice serving the community in and around Rushden. With a strong and diverse clinical team, the practice provides comprehensive, patient-focused primary care designed to meet the needs of a growing population.
Brook Medical Centre is a trusted NHS General Practice located in Northampton, dedicated to delivering high-quality, patient-focused primary healthcare. The practice serves a diverse population and is committed to promoting health and wellbeing through accessible, compassionate, and professional care.
Our mission is to provide comprehensive medical services that meet the needs of our patients while fostering a culture of respect, confidentiality, and continuous improvement. We value patient safety, clinical excellence, and community engagement, ensuring every individual receives personalised care.
Job description Job responsibilities
Providing effective day-to-day operational management across two GP practices. Leading, supporting and developing multidisciplinary administrative and non-clinical teams. Managing recruitment, induction, performance, absence and staff development. Supporting workforce planning and ensuring appropriate staffing levels across both sites. Working closely with GP Partners, clinicians and senior colleagues to deliver practice objectives. Monitoring practice performance, activity and key operational KPIs. Supporting financial management, budget monitoring and effective resource utilisation. Maintaining robust governance, policies and procedures across both sites. Ensuring compliance with relevant CQC requirements, NHS standards, employment legislation and practice policies. Supporting the practice with CQC preparation, inspections and ongoing regulatory compliance. Maintaining effective systems for safeguarding, information governance, health and safety and risk management. Supporting patient engagement and responding appropriately to complaints, feedback and concerns. Identifying opportunities to improve processes, patient access and the overall patient experience. Working collaboratively with PCNs, ICBs, community services and other external stakeholders. Leading and implementing service and operational improvements across both practices. Ensuring effective communication between the two sites and promoting consistency in processes and standards.This role would suit an experienced Practice Manager who enjoys being hands-on, visible and involved in the wider development of a practice.
You will be someone who:
Leads with confidence able to provide direction while bringing your team with you.
Thinks strategically able to look beyond the immediate operational pressures and identify opportunities for sustainable improvement.
Understands people recognising that engaged, supported teams are fundamental to delivering excellent patient care.
Takes ownership comfortable making decisions, solving problems and being accountable for outcomes.
Works collaboratively able to build strong relationships with GP Partners, clinicians, practice teams and external stakeholders.
Why Join Us?
This is an opportunity to join two established GP practices where you can have a genuine influence over how services operate and develop.
You will have the opportunity to:
Lead across two practices and broaden your management experience. Make a tangible impact on patient experience and practice performance. Develop and implement improvements rather than simply maintaining the status quo. Work closely with an experienced clinical and leadership team. Develop your leadership and strategic management skills. Help shape the future direction of both practices.
Person Specification
Experience Essential
Previous experience in a Practice Manager, Deputy Practice Manager, Operations Manager or equivalent healthcare management role. Strong knowledge of the operational requirements of General Practice. Experience managing and developing teams. An understanding of CQC regulations, NHS contractual requirements and primary care governance. Strong organisational and prioritisation skills. Excellent communication and interpersonal skills. The ability to build effective working relationships with clinicians, staff, patients and external stakeholders.
Desirable
A proactive approach to identifying and resolving operational challenges. The ability to work confidently across two sites and manage competing priorities. A genuine commitment to improving patient experience and quality of care.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Rushden Medical Centre
Address Adnitt Road
Rushden
Northamptonshire
NN10 9TR
United Kingdom
Employer's website https://www.rushdenmedicalcentre.com/ (Opens in a new tab)