About this role
Job summary
This role will be responsible for providing administrative support to the CAMHS team based at Mary Chapman House, supporting the Consultant Child & Adolescent Psychiatrist for them to be able to provide an efficient service to our service users.
We are looking for someone who can communicate in a professional manner with patients, relatives, professionals, with a compassionate nature and ability to remain calm when working under pressure. You will need to be able to prioritise your workload and to deal with confidential and sensitive issues in a professional manner with tact and diplomacy.
This post is part time, office based 15 hours per week, with the days and times to be agreed with the successful candidate.
We offer a welcoming and supportive environment and when you join us, you can expect training to ensure you understand the different processes and systems we use.
If you're a proactive, organised administrator with a can-do attitude - we would love to hear from you!
Main duties of the job
You must possess excellent time management skills, a positive approach and be able to remain calm under pressure. The successful candidate will need to have the ability to deal with confidential and sensitive information which may include telephone calls from individuals who may sometimes be distressed or upset.
Training will be given; however previous administration experience is essential.
You will need to be able to demonstrate excellent communication, prioritisation and administration skills at the same time as showcasing your knowledge of IT systems.
You will also be able to evidence working flexibly and have experience of working to deadlines, on your own initiative and maintain confidentiality.
You may be asked to undertake other appropriate duties, as directed, being adaptable and flexible to service needs and changes across the locality.
About us
At Norfolk and Suffolk NHS Foundation Trust we provide mental health, secure and learning disability services across Norfolk and Suffolk. We believe in recovery and wellbeing, and we promote physical health, strong relationships and a balance between treatment and continuing an active life.
Benefits
Benefits included with this role are:
NHS pension
a comprehensive in house & external training programmes
career progression
starting annual leave of 27 days per annum ( pro rata) increasing to 33 days pa based on length of service (plus paid bank holidays)
staff physio service
NHS discounts and many more.
Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing their experiences and learning from each other.
Job description Job responsibilities
Our Senior Medical Team Administrator will be responsible for providing a high level of administration support to identified medical colleagues within a Multi-Disciplinary Team.
Fuller details of the role can be found in the attached job description:
Diary management; including booking clinics/ appointments and planning meetings and arranging travel arrangements Drafting correspondence and updating records: audio and copy typing all letters, e-mails, summaries and reports paying particular attention to accuracy and presentation, completing within given deadlines. To provide a confidential and efficient administrative service to teams. Maintaining an efficient process of entering correspondence on to the Electronic Patient Record (EPR) system Organise venues, accommodation and agendas for meetings.
Person Specification
Qualifications Essential
Diploma / equivalent secretarial experience advanced level NVQ 3 Business Administration or equivalent or willing to work towards Pitman/RSA III Typing / Word Processing or equivalent secretarial experience at advanced level. NVQ 2 Customer Services or working towards.
Desirable
Knowledge of Trust electronic record system ECDL
Experience Essential
Understanding and experience in a full range of secretarial procedures and systems gained through senior level. Working on own initiative without supervision. Ability to work with senior members of staff across a large organisation.
Desirable
Day to day line Management.
Other Essential
Able to travel independently. Able to work as part of a team. Able to work to strict deadlines and to prioritise own and others' workload.
Desirable
Negotiation skills. Problem solving skills.
Skills Essential
Excellent articulate communication skills. Ability to co-ordinate and prioritise management diaries. Advanced keyboard skills. Audio typing.
Knowledge Essential
Working knowledge of Microsoft packages or equivalent. Maintaining administrative / secretarial systems.
Desirable
Knowledge of NHS policy / procedures. Knowledge of medical terminology. Establishing / reviewing administrative systems.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Norfolk & Suffolk Foundation NHS Trust
Address Mary Chapman House
120 Hotblack Road
Norwich
NR2 4HN
United Kingdom
Employer's website https://www.nsft.nhs.uk/Pages/Home.aspx (Opens in a new tab)