About this role
Job summary
The Support Time Recovery (STR) Worker will work across the Crisis Pathway, providing both telephone-based crisis triage and community-based recovery-focused interventions to individuals experiencing mental health crises.
The post holder will support service users and carers by delivering person-centred, recovery-focused interventions that promote independence, social inclusion, safety and wellbeing. The role involves providing telephone triage, crisis support, risk assessment, signposting, practical support and physical health monitoring under the supervision of qualified mental health professionals.
The post holder will work collaboratively across Crisis Resolution and Home Treatment Teams (CRHTT), Centralised Crisis Line services, community mental health teams, inpatient services and external agencies to ensure service users receive timely and appropriate care.
The role requires sound judgement, effective communication skills and the ability to work independently while recognising the need for supervision and escalation of complex or high-risk situations.
Main duties of the job
Receive and triage calls from service users, carers, professionals and partner agencies presenting with mental health concerns or crises. Undertake initial mental health and risk screening assessments. Identify immediate risks including suicide, self-harm, self-neglect, safeguarding concerns, violence or deterioration in mental state. Escalate concerns appropriately to qualified mental health practitioners. Develop and contribute to crisis safety plans under clinical supervision. Determine appropriate pathways of care and signpost callers to relevant services. Support delivery of crisis interventions as an alternative to hospital admission. Recognise when physical health needs take precedence and seek support regarding escalation to NHS 111 or emergency services.
About us
Our mission is to make a positive difference to people's lives by improving the quality of life for all we serve. Our values are: We Care, We Respect, We are Inclusive - so we are looking for people who live and breathe these qualities when supporting service users and carers, and in their relationships with colleagues in the Trust and our partner organisations.
Job description Job responsibilities
Assist qualified practitioners in conducting crisis assessments and gatekeeping processes. Participate in multidisciplinary reviews and care planning. Monitor and report changes in mental state, behaviour and risk. Identify early warning signs of relapse and deterioration. Undertake physical health monitoring including: Blood pressure Pulse Temperature Respiratory rate Oxygen saturation Weight and BMI Report abnormalities to registered clinicians promptly. Deliver brief interventions and health promotion advice. Contribute to safeguarding assessments and interventions.
Person Specification
essential Essential
NVQ Level 3, assistant practitioner qualification, nursing associate qualification, additional training to diploma level or equivalent short courses/ training/ experience previous experience in mental health Data collection, computer literacy, ability to record notes accurately and in a timely manner.
Desirable
Ability to plan resource requirement to meet changing care needs. Ability to work on own initiative, adaptable whilst recognising own limits. Previous experience working with adults with mental health needs
Essential Essential
Previous experience working with adults with mental health needs Experience of the principles of recovery, person-centred planning, and safeguarding.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name East London NHS Foundation Trust
Address Florence Ball House
kimbolton Road
BEDFORD
MK40 2NT
United Kingdom
Employer's website https://www.elft.nhs.uk/ (Opens in a new tab)