About this role
Job summary
An exciting opportunity has arisen, for an enthusiastic, highly motivated and experienced individual to work within the corporate division.
We are looking for an individual who can demonstrate a positive attitude, with an ability to develop and improve support services in collaboration with colleagues. The successful candidate will therefore have a track record of managing and leading teams in a complex and changing environment. The General manager will support you in your role, however there is an expectation that you will be able to work independently to identify and plan for service needs in line with demand.
You will be responsible for the day-to-day management of the departments with particular reference to the patient experience, operational performance and budgetary control. Experience of RTT and cancer performance management is essential.
You will be involved with new hospital redevelopment and the introduction of new digital systems.
The postholder will be required to foster working relationships with colleagues in other directorates and with external partners in the Northwest London ICS and Hillingdon Health and Care Partners (HHCP). Other key relationships include the corporate directorates of Nursing, Human Resources, Finance, Clinical and Corporate Governance and facilities.
Interview date: Wednesday 16th September 2026
Main duties of the job
Responsible to the General Manager of patient access and outpatients to support with the Patient Access vision of supporting patient flow, pathway and experience is enhanced and managed effectively and both strategic and operational demands are met
To support/deputise for the General Manager
With the guidance of the General Manager support divisional teams including service/outpatients and performance managers to ensure efficient and effective delivery of high-quality patient centred services.
Work alongside the General Manager with implementing and managing systems and processes to ensure services are delivered in accordance with Trust policies and standards
The post holder will be responsible for ensuring the delivery of key national and local targets such as RTT, cancer & diagnostic waiting time standards. The post holder will work with service and clinical leads to ensure safe and efficient services are delivered in line with the Trusts CARES values.
About us
The Hillingdon Hospitals NHS Foundation Trust is the only acute Hospital in the London Borough of Hillingdon and offers a wide range of services including accident and emergency, inpatient care, day surgery, outpatient clinics and maternity services. The Trust's services at Mount Vernon Hospital include routine day surgery, delivered at a modern treatment centre, a minor injuries unit and outpatient clinics.
The safety and well-being of our patients and of our staff is paramount and we are making urgent improvements to address this - particularly in infection prevention and control. We are making progress and going forward by working in partnership with local GPs, charities,community services, academic partners, our local authority, neighbouring hospitals and the wider North West London Integrated care system, and ensuring that we listen and work in partnership with our local population. We are absolutely focused on ensuring that our hospitalsprovide high quality, safe and compassionate care, while drive forward the building of the new Hillingdon Hospital.
We have over 3,500 members of staff that are proud to care for nearly half a million people, with a vision to be an outstanding provider of healthcare through leading health and academic partnerships, transforming services, to provide the best care where needed.
Job description Job responsibilities
The successful candidate will be able to demonstrate a commitment to the trusts CARES values.
Please see attached job description for full details on this job role.
Interview date: Wednesday 16th September 2026
Person Specification
Knowledge and skills based Essential
Educated to degree level or equivalent relevant experience Relevant qualification, training or experience in staff management and/or leadership Experience in managing staff Experience in prioritising, planning and delegation Experience of working in a healthcare setting Experience of DM01, RTT and cancer performance management will be essential. Able to respond well and with confidence in operationally busy situations and demonstrate resilience Able to work as part of an wider operational team and support the site flow and unblock situations on the wards when the site is in red/black Good analytical and judgement skills
Desirable
Possession of or willing to complete additional relevant specialist training Experience of service improvement, service redesign including policy/protocol development as well as managing change
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name The Hillingdon Hospital NHS Foundation Trust
Address Cross site- The Hillingdon Hospital /Mount Vernon
Northwood
HA6 2RN
United Kingdom
Employer's website https://www.thh.nhs.uk/index.php (Opens in a new tab)