About this role
Job summary
Applications are invited for the post of Receptionist in the NIHR/WT Clinical Research Facility (CRF), Queen Elizabeth Hospital Birmingham.
The post holder will have direct responsibility for the smooth running of a busy and complex outpatient reception and will be the first point of contact for patients and visitors to the department.
The role will involve liaising with staff at all levels, including Consultants, nursing, secretarial and administrative staff to ensure the smooth running of the CRF.
The successful applicant will:
Be polite and courteous at all times, with a strong focus on customer service
Be flexible to the needs of the department
Have good computer / IT skills
Show strong communication skills and be able to work in a team as well as using own initiative
Hours of work -- between 8am-5pm, Monday-Friday
For an informal chat about this role please call Allie Berry on 0121 371 3172 or email [email protected]
Main duties of the job
Working on the reception desk meeting and greeting service users, dealing with general enquiries, booking patient appointments, directing patients appropriately, answering the telephone and carrying out administrative duties.
The overall activities of the post-holder will include:
To welcome staff, patients and visitors in a friendly and Professional manner, dealing with enquiries appropriately
Recording patient information accurately
Dealing with care records ensuring patient records are available and in order for the start of clinic
Cross reference appointment lists identify patients who do not attend and escalate appropriately
Receive and open incoming post and take action as required
Review and action electronic correspondence and disseminate appropriately including faxes ensuring that Trust Guidelines are followed
Photo copying and distribution of copies as instructed by Line Manager
Undertake filing
Answering the telephone in a courteous manner dealing with enquiries and recording all messages accurately and referring on appropriately
Maintain confidentiality of records on the telephone, in conversation and in writing
Ensure the reception area is kept tidy
Organise ordering of stationary and storage
Report any problems to line manager as appropriate
Responsible for arranging patient transport, interpreters as and when requested
Chasing test results from other departments and secretaries
About us
University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.
Job description Job responsibilities *Please Note : For a detailed job description for this vacancy, please see attached Job Description*
Person Specification
Qualifications Essential
*Good General Education (e.g. GCSE English and Maths A-C) GCSE Level 9-4
Experience Essential
*Experience of dealing with the Public/Customer service experience *Experience of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook) *Experience of using IT systems *Experience of working in a busy office / customer care environment
Desirable
*Experience of working in Healthcare
Additional Criteria Essential
*Good communication / customer care skills both written and verbal demonstrating sympathy and compassion *Standard keyboard / IT skills *Good organisation skills and ability to multitask *Good time management skills *Ability to deal professionally with enquiries from staff, service users and stakeholders *Ability to problem solve *Understand confidentiality and apply the principles in every day working practice *Ability to pay attention to detail where there are predictable interruptions to the work pattern *Ability to deal with stressful situations and sensitive issues
Desirable
*Ability to handle cash
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name University Hospitals Birmingham NHS Foundation Trust
Address Queen Elizabeth Hospital
Mindelsohn Way
Birmingham
West Midlands
B15 2TH
United Kingdom
Employer's website https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)