About this role
Job summary
Woodland Avenue Practice is seeking an experienced Medical Secretary to join our friendly and supportive Practice Team for 4-5 days per week.
The successful candidate will have experience working within a GP practice setting and be confident in managing all duties and tasks associated with the post of Medical Secretary in a Primary Care setting. You will work collaboratively with both clinical and non-clinical teams to provide a responsive, efficient and patient-centred service.
This is an excellent opportunity for an experienced Medical Secretary who enjoys working as part of a supportive and innovative Practice Team.
This exciting opportunity has arisen to ensure continued support to our Clinicians ensuring delivery of high-quality patient care to our diverse patient population.
We are looking for an applicant who will help maintain our high standards of care by delivering accurate and efficient secretarial services with a strong patient centred focus in a highly supportive environment.
It will also be important for the successful candidate to uphold the business values and behaviours ensuring a collaborative and supportive working environment at all times.
Main duties of the job
The successful candidate will be responsible for undertaking a wide range of secretarial and administrative duties providing administrative support to the multidisciplinary team.
Duties will include, but are not limited to, the processing of information (electronic and hard copy) in a timely manner, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers in accordance with current policies, including the use of the electronic referral service (ERS).
About us
Woodland Avenue Surgery is a well-established, forward-thinking GP practice serving a diverse community in Luton. We have 5 GP Partners with a patient population of approx. 13,500.
Our Team consists of an expanding clinical team supported by an experienced team of Managers and non-clinical staff.
GP Partners offer a variety of skill sets and external responsibilities.
We pride ourselves on providing high-quality patient care within a supportive and friendly working environment. We value teamwork, professional development and innovation, and are committed to helping our staff develop their careers while maintaining an excellent work-life balance.
Job description Job responsibilities
Job responsibilities
The following are the core responsibilities of the Medical Secretary. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:
a. Typing letters, reports and associated documentation as required
b. Liaising with external agencies such as hospitals and community services, ensuring referrals are processed efficiently
c. Managing all enquiries in an effective manner
d. Maintaining an accurate referrals database
e. Actioning incoming email
f. Processing incoming letters as requested
g. Scanning of patient related documentation and attaching scanned documents to patients healthcare records
h. Inputting data into the patients healthcare records as necessary
i. Processing referrals using the electronic referral system (ERS)
j. Processing requests for information i.e., SAR, insurance/solicitors letters and DVLA forms
k. Clinically coding data on System One
l. Answering incoming phone calls, transferring calls or dealing with the callers request appropriately
m. Managing all administrative queries as necessary
n. Carrying out system searches as requested
o. Maintaining a clean, tidy, effective working area at all times
p. Supporting clinical staff with general administrative tasks as requested
q. Facilitation of clinical meetings including attendance and minute taking.
r. To keep accurate records and audit trails.
s. To support and development other staff aspiring to be medical secretaries
t. Oversight and management of workload reporting to the Practice Manager highlighting risk and resolution whilst ensuring capacity needs are met at all times.
Secondary responsibilities
In addition to the primary responsibilities, the Medical Secretary may be requested to:
a. Partake in audit as directed
b. Produce meeting agendas and record the minutes of meetings
Person Specification
Qualifications Essential
Experience of working in a Primary Care setting as a Medical Secretary Experience of working in a multidisciplinary team Experience of working with the general public Experience of using ERS referral management system
Desirable
Experience of using System One clinical system Experience of using IGPR SARs and medical reporting system
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Woodland Avenue Practice
Address 30 Woodland Avenue
Luton
Bedfordshire
LU3 1RW
United Kingdom
Employer's website https://www.woodlandavenuepractice.nhs.uk/ (Opens in a new tab)