About this role
Job summary
This role is not eligible for visa sponsorship. If it is identified that you require sponsorship to undertake this role your application may be withdrawn
Could your calm voice make a difference..... ?
We are looking for an Admin Assistant to join our Mental Health Admin Team based in Stafford who support a busy service, often in situations where empathy, patience and resilience are just as important as admin skills.
You don't necessarily need previous NHS experience to succeed in this role. What matters most is your ability to stay calm under pressure, communicate kindly, and manage a busy workload. This role would suit someone with experience in a customer-facing or call-handling role. Do you have the right attitude, communication skills and are willing to learn?
Ideally you would hold an NVQ level 2 or equivalent qualification and/or experience, however even if your experience looks a little different from what we have identified, and you think you can bring a good work ethic and transferrable skills to this role, we encourage you to apply.
Full training is provided, and we are proud that many of our Admin Assistants have successfully progressed their career within our Service or the wider Trust. Staff have regular 1-to-1 supervision sessions, team meetings and annual appraisals.
Work base is Foundation House, St Georges Hospital, Stafford. Hours 9 am-5 pm Monday-Friday (30 min lunch)
Main duties of the job
You will be required be organised, professional and adaptable with a good level of written and spoken English.
Answering a high volume of calls from people who may be distressed, anxious or in need of reassurance. Good listening skills and a respectful empathetic manner Personal resilience to handle workload Reception duties - greeting visitors etc Using our clinical system RiO, inputting, creating letters etc Completing a wide range of admin tasks from an electronic workflow inbox Scanning, uploading and copying and using various Trust systems Handling room booking requests Produce quality documents in a very busy environment Good time management and prioritising work
About us
Come and work with us at our award-winning NHS Trust, leading the way for trying new and better ways of working to help improve life for our local communities.
We have around 9,000 staff who provide physical and mental healthcare, support for people with learning disabilities, and adult social care across Staffordshire, Stoke-on-Trent, Shropshire, and Telford & Wrekin. We also run regional and national services, including help for new parents (perinatal care), eating disorders, forensic services, sexual health, and support for people in prison with mental health, drug, or alcohol problems.
We offer great career development for both clinical and non-clinical roles, with ongoing training and support to help you learn and grow.
We are 'United in our Uniqueness' and committed to creating a workplace where everyone feels welcome and can be themselves, no matter their background or identity. We want our staff to feel supported and valued, and we aim to build a team that reflects the communities we serve. Together, we can make sure every voice is heard, and every difference is respected.
Please note, we may be required to close this vacancy early if we receive a high volume of applications
Please be aware that the use of artificial intelligence (AI) in completing application forms will be monitored to ensure fairness and transparency. If you have used AI you must state this in your application.
Job description Job responsibilities
This vacancy is only open at this stage to internal employees of the following organisations within the Staffordshire and Stoke-on-Trent Integrated Care System:
Midlands Partnership University NHS Foundation Trust. North Staffordshire Combined Healthcare NHS Trust. University Hospitals of North Midlands NHS Trust, inclusive of Black Country Procurement Group and North Midlands and Cheshire Pathology Service. Staffordshire and Stoke-on-Trent Integrated Care Board.
Check out the videos below showcasing why you should grow your career here with us at MPFT:
Why Work for Mental Health Services at MPFT - YouTube
Development and Progression Within Mental Health Services at MPFT - YouTube
Please see attached for the full job description and person specification.
We welcome interested applicants with any questions to contact Paula Massey, Admin Team Manager (Mental Health Admin West) by phone 07989 672027 or via email [email protected]
Previous applicants need not apply.
Person Specification
Qualifications Essential
NVQ Level 2 in Business Administration (or equivalent level of administrative experience).
Desirable
Previous admin or customer service experience.
Experience Essential
Relevant experience of working in an office environment Relevant experience of undertaking office procedures with minimal supervision.
Desirable
Previous experience of working within the NHS Experience of using RiO or a patient clinical system and dealing with the public
Skills Essential
Excellent typing skills, including audio-typing. Proficient in the use of computer packages, including Microsoft Office Ability to produce documents and reports to a high standard from handwritten and audio transcription. Ability to work on own initiative and ability to prioritise workload in order to meet conflicting demands and deadlines Understanding of the importance of confidentiality and maintaining confidentiality. Demonstrate an understanding of the importance of effective teamwork
Desirable
Experience of minute taking Customer service skills
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Midlands Partnership NHS Foundation Trust
Address Foundation House
Stafford
ST16 3SR
United Kingdom
Employer's website https://www.mpft.nhs.uk (Opens in a new tab)