About this role
JOB SUMMARY:
The Employee Relations Specialist supports a fair, compliant, and mission-driven workplace by fostering positive employee relations and ensuring consistent application of organizational policies and employment practices. This role serves as a trusted resource to employees and leaders, promoting a respectful, inclusive work environment while supporting alignment with applicable laws and ICL values.
ESSENTIAL JOB FUNCTIONS:
• Manage the intake, investigation, and resolution of employee relation matters including workplace concerns, disciplinary actions, conflict resolution and interpretation of organizational policies/contracts.
• Conduct timely, impartial, and thorough investigations into workplace misconduct, policy violations, and compliance concerns.
• Prepare detailed, objective written investigative reports, findings, and proposed corrective action plans for AVP review and approval.
• Ensure compliance with applicable federal, state and local employment laws including Title VII, ADA, FMLA, FLSA, HIPPA, and organizational rights and responsibilities.
• Serve as a frontline operational resource on employment laws, HR compliance, and employee relation practices for managers and staff, escalating complex issues to leadership as appropriate
• Coach managers and deliver specialized trainings on topics including but not limited to performance management, progressive discipline, employment practices and respectful workplace.
• Maintain and audit employee relation records and documentation to ensure data integrity.
• Partner closely with direct supervisor, leadership, Legal, and Compliance/ QA to identify and mitigate employment and labor risks
• Assist in the development, implementation, and communication of employee relations policies, procedures, and workplace practices.
• Monitor, track, and drive the completion rates of employee performance evaluation processes and completion
• Collaborate on and assist with compliance/QA investigations, as needed.
• Manage the exit interview process, including conducting interviews, preparing analytical reports, and identifying trend data to support retention strategies
• Process and respond to unemployment and Department of Labor claims efficiently and accurately.
• Perform all duties as assigned.
ESSENTIAL KNOWLEDGE, SKILLS AND ABILITIES:
• Commitment to the active promotion of ICL values, goals, and overall employee experience.
• Demonstrated discretion, confidentiality, and integrity when handling sensitive workplace matters.
• Strong interpersonal skills paired with excellent verbal and written communication.
• Practical problem-solving ability, resourcefulness, and the capacity to exercise sound judgment.
• Strong working knowledge of federal, state, and local employment and labor laws
• Excellent time management skills with the proven ability to prioritize a high volume
• High proficiency in Microsoft Office
QUALIFICATIONS AND EXPERIENCE:
• Associate degree required; bachelor's degree preferred. 3–6 years of progressive experience in employee relations or labor relations required, preferably within the not-for-profit sector.
• Demonstrated ability to multiple priorities efficiently while maintaining thoroughness and data integrity under general supervision.