About this role
Minimum Qualifications
- Education: Successful completion of high school. Training and Experience: Must be able to type 35 wpm and operate a personal computer. Job Knowledge: Must have knowledge of Medicaid, Medicare, and third-party requirements. Superior written and verbal communication skills are a must
Bilingual in Spanish is Preferred
- Work Eligibility: Must be authorized to work in the U.S.
- Work Location Requirement: Specify Onsite
Compensation
Hourly Rate: $21.71
What we Offer
We provide competitive benefits, including
- Comprehensive Health Benefits: Medical (HSA), Dental and Vision plans
- 403(b) Retirement Savings Plan with employer match
- Generous Paid Time Off: Vacation, Personal, Sick, Mental Health Days and 12 paid holidays
- Employee Wellness Programs: Employee Assistance Program and mental health resources
- Learning & Development Opportunities: Educational Leave and Tuition Assistance, Training and Career Development Tracks
- Additional Perks: Commuter Benefits, recognition programs, discount programs, flexible spending plans, voluntary benefits including pet insurance, identity theft insurance, legal plans, and voluntary ancillary benefits.
About the Role
Customer Service Representative ensures program quality and compliance. CSR will focus on greeting patients, answering phone calls, scheduling appointments, managing patient records, verifying insurance information, checking patients in and out, collecting co-pays, and maintaining the cleanliness and organization of the reception area. Oversee the procurement, inventory management, secure storage, distribution, utilization tracking, regulatory reporting, and program compliance activities related to naloxone, ensuring adherence to NYS OASAS, NYSDOH, and other applicable federal, state, and local requirements
Primary Responsibilities
- Answers and appropriately screens and routes telephone calls.
- Greets clients and informs clinician of client's arrival.
- Manage and process incoming client referrals for integrated division (CCBHC, HPC, CFTSS, HRC/SUD).
- Verify insurance information and assist with prior authorizations.
- Collects client copays and distributes Metro Cards if applicable.
- Confirms/schedule client appointments for CCBHC, HPC, CFTSS, HRC/SUD
- Schedules client's next psychiatric/therapy appointment as per request.
- Assist clinicians with client documentation collection and uploads.
- Maintain chart room.
- Files, types, fax, and copies all necessary material for clinicians.
- Provides documents to requested parties.
- Verifies clinician's daily billing encounter forms with schedule.
- Participate in team-based Clinic meetings
- Keep track of no shows and reach out to clients.
- Keep track of billable encounters.
- Escort clients to telehealth offices in the Hub and ensure they connect with Providers.
- Enters clinician's weekly schedule into the computer and on daily calendar.
- Completes work within authorized time to assure compliance with clinic standards.