About this role
Job Description
• Learn payment procedures, payment terms, collection process and finance documentation. • Understand travel agent profiles, payment schedules, credit terms and payment deadlines. • Learn to update and maintain payment trackers and monitor outstanding balances. • Prepare and send payment reminder emails to travel agents before payment due dates. • Follow up on outstanding payments and update collection status accordingly. • Verify proof of payment received from agents and update internal records. • Assist in matching payments received against invoices and booking records. • Monitor agents requesting payment extensions and update approval status. • Prepare weekly outstanding payment reports and collection summaries. • Organise payment records, supporting documents and maintain proper filing. • Performance review and feedback session with supervisor. • Handle payment reminder emails independently under supervision. • Coordinate with Finance and Sales teams regarding outstanding collections. • Assist in monitoring ageing reports and overdue payment status. • Prepare overdue payment summaries for escalation to management. • Support daily finance and administrative activities during peak periods. • Improve payment trackers and reporting accuracy. • Draft professional emails for payment reminders, follow-ups and payment confirmations. • Identify opportunities to improve payment monitoring and collection processes. • Assist with month-end payment reconciliation and reporting. • Verify payment records, update databases and ensure documentation accuracy. • Manage assigned payment monitoring tasks with minimal supervision. • Work closely with Ticketing, Sales and Finance on payment-related matters. • Complete assigned improvement project or collection analysis report. • Final performance review, knowledge sharing and internship completion.