About this role
【Main Task】 • Install the tool at customer site and provide quality service to maintain tool availability. • Technical escalation owner to HQ for tool down, performance issue and customer wish. • Technical contact window of OEM partner/customer and manage the communication. • Collaboration with HQ on service related documents and procedures. • Collaboration with Application team for customer's escalation • Support Software and Application activities • Train field service engineers
【Specific Duties】 • Ensure the tool installation success within defined cycle time. • Ensure effective communicat