About this role
What You Can Expect:
Principle Accountabilities • Improve customer service experience, create engaged customers and facilitate organic growth while ensuring the overall satisfaction and loyalty of all customers. • Ensure all customer emails are acknowledged to within 2 hours of receipt with resolution to question/concerns within 24 hours • communicate any delays to operations management and/or customer • Work with other CSRs to assist on their customers when required • Take ownership of customers issues and following problems through to resolution; escalate to management when required • Ensure the monthly invoicing is completed as per prescribed schedule. • Maintain a clean, safe, and healthy work environment by establishing, following, and enforcing standards and procedures • Demonstrate our culture and Rhenus values in the daily operations • Track additional services requested by clients • Assist operations with claim records
What You Bring:
Education & Work Experience Requirements / Skills • Bachelor’s degree in business administration or related field • Strong troubleshooting and multitasking skills • Good communication skills and etiquitte, both verbal and written • Ability to multitask and prioritize • Detail oriented, responsible and accountable • Ability to maintain goal oriented focus in a busy work environment • Good understanding of customer deliverables and the impact of failure / cost of poor quality • Strong analytical and problem solving skills and able to establish logical practical solutions • Strong people skills • Computer literate with good numeric skills • Customer service orientation • Able to work additional hours as required based on operational needs • Microsoft office experience