About this role
REQ14674 Supervisor, Security (Open)
POSITION SUMMARY: The Supervisor, Security supports & assists the Shift Manager, Security with the operations of a shift, so that a safe, secure and comfortable environment is maintained. The Supervisor, Security is responsible for ensuring that a high level of effective support is provided to all departments and a high level of customer service is provided to customers.
PRIMARY RESPONSIBILITIES:
• Assisting the Shift Manager, Security to lead teams and to allocate responsibilities and to monitor the performance of employees • Ensure sufficient Security support is provided to key Departments such as Table Games and Slots Departments • Monitor customer service of employees and coach employees where necessary to enhance customer service quality • Plan and carry out workplace administration, complete weekly reports and functions associated with reports • Coordinate emergency situations if the Shift Manager, Security is not present • To coordinate routine inspections and maintenance of emergency equipment and undertake workplace fire prevention • Manage incidents in a discreet and confidential manner appropriate to the situation and to maintain a professional image • Monitor all security procedures under the direction of Shift Manager, Security. To monitor lost property and preserve crime scenes. • Adhere to all company policies and procedures • Report accidents, injuries and unsafe work conditions to superiors and relevant departments • Perform other reasonable job duties as assigned by superiors from time to time
KEY PERFORMANCE INDICATORS:
• Achievement of KPO’s and implementation of strategies as identified in the Business Plan • Department and company policies and procedures are adhered to • Performance and succession criteria are met • Collection, Analysing & Organising Information • Communicating Ideas and Information • Planning & Organising Activities • Solving Problems • Cultural Understanding
QUALIFICATIONS:
Education & Experience
• Minimum two-year Casino Security experience as a Supervisor or Acting Supervisor role • Knowledge of computer system applications Word, Excel • Experience in Customer Service and or Officer, Security duties • Demonstrated teamwork • Verbal and written English; and Cantonese or Mandarin is essential
Skills / Competencies
• Displays a high commitment to delivering and improving customer service • Encourages people to work as a team • Leads others to achieve business objectives • Communicates effectively • Achieves agreed objectives and accepts accountability for results • Displays a high level of integrity • Ability to maintain discretion • Self-motivated • Approachable