About this role
Fixed-Term Contract (11 Months)
Here's the Deal
The Container Sales Customer Experience team supports the global sale of old and total loss containers across more than 70 countries. As a Customer Experience Associate, you will play a key role in supporting after-sales activities, resolving customer inquiries, coordinating with internal and external stakeholders, and ensuring a positive customer experience throughout the sales process. This is an excellent opportunity for recent graduates and early-career professionals looking to build experience in customer experience, logistics, global operations, and data-driven decision-making within an international environment. The ideal candidate is customer-focused, detail-oriented, eager to learn, and comfortable working in a fast-paced global organization. Previous experience through internships, trainee programs, customer service, logistics, operations, or shared services environments is highly valued.
Key Responsibilities
Customer Experience & Stakeholder Support
• Deliver professional and customer-focused support to internal and external stakeholders.
• Respond to customer inquiries via email, phone, and other communication channels, ensuring timely resolution.
• Support customer onboarding and implementation activities.
• Participate in customer and stakeholder meetings to review service performance and identify opportunities for improvement.
• Assist in maintaining and updating Standard Operating Procedures (SOPs).
• Help identify opportunities to enhance customer experience and service quality.
Operational Support
• Support after-sales processes related to container delivery and order fulfillment.
• Coordinate with depots, terminals, and internal teams to ensure smooth operational execution.
• Follow up on container movements and customer requests.
• Assist in resolving documentation-related issues and service disruptions.
• Escalate operational challenges when necessary and contribute ideas for process improvement.
Data & Reporting
• Maintain accurate records of customer interactions and service requests.
• Support reporting activities using Excel and PowerPoint.
• Analyze operational and customer data to identify trends and opportunities for improvement.
• Assist in preparing presentations and business review materials.
• Exposure to Power BI, Power Automate, SQL, or other reporting tools is considered a plus.
Team Collaboration
• Work closely with team members across different locations and functions.
• Share learnings and best practices with colleagues.
• Participate actively in team meetings, projects, and engagement initiatives.
• Support knowledge-sharing and continuous improvement activities.
What We Are Looking For
• Bachelor's degree completed or in the final stages of completion in:
• Logistics & Supply Chain
• International Business
• Business Administration
• Industrial Engineering
• Economics or related fields.
• 0-2 years of professional experience.
• Internship, trainee, customer service, operations, logistics, supply chain, or shared services experience is highly desirable.
• Advanced English communication skills (written and spoken).
• Strong customer service mindset.
• Good analytical and problem-solving skills.
• Proficiency in Microsoft Excel, PowerPoint, and Outlook.
• Ability to manage multiple priorities and work with global stakeholders.
• Experience with Power BI, Power Automate, SQL, or data analysis tools is a plus.
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.