About this role
Job summary
Provide reassurance and support to patients and carers/family. Provide information to enable the effectiveness of care to be evaluated and records maintained.
Report any concern regarding patient care.
Be able to locate all policies relating to good working practice within the clinical area and able to adhere to them.
Ensure appropriate information is available on the ward for patients and visitors in relation to health promotion.
The post holder must maintain the confidentiality of information about patients, staff and health service businesses in accordance with Trust Confidentiality Policy and the Data Protection Act.
Liaise with other staff, and volunteers to ensure the effective running of the service
Main duties of the job
1. To assist qualified staff in facilitating Patient flow/wards and patients in a timely and safe discharge process.
2. To participate fully in the delivery of planned nursing care to patients under the direction of registered nurse.
3. To report patient condition to qualified staff.
4. To seek clarification from trained staff whenever the post holder is uncertain about their responsibilities or duties at any time.
5. To provide a friendly, effective reception, service to patients
6. Support and assist discharge lounge staff nurse in the day-to-day management and contribute to the care environmenTt
About us
London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.
Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.
We run major acute services at:
Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country's top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK St Mark's Hospital: an internationally renowned specialist centre for bowel disease Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre. We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.
"We operate a joint recruitment hub across the North West London Acute Provider Collaborative Group. As part of this, your application and personal data may be shared with partner trusts within the group for recruitment and workforce purposes, in line with general data protection regulation (GDPR)."
Job description Job responsibilities
To view the main responsibility, please see the attached the Job Description and Person Specification
Person Specification
Education/ Qualifications Essential
oEducated to GCSE/GCE O Level (or equivalent, inclusive of English and Math) or demonstrate experience in a similar role oGood written and spoken English oGood verbal communication skills oAble to work in a team oBasic numeracy skills oA caring and compassionate attitude. oAn understanding of dignity and respect.
Desirable
oExperience of working in a caring capacity
desirable Essential
oExperience of working with the public
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name London North West University Healthcare NHS Trust
Address Northwick Park Hospital
Watford Road
Harrow
HA1 3UJ
United Kingdom
Employer's website https://www.lnwh.nhs.uk (Opens in a new tab)